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IT Operations & Security Manager

DEVTECH d.o.o.

3.4

Beograd, Novi Sad

27.04.2023.

VPN Hardware SoC Cloud senior

About us

Devtech is a global digital innovation company that helps emerging and Fortune 1000 businesses transform, scale, and disrupt through digital and cloud technologies.

As a trusted partner to some of the world’s leading companies such as Google, Nokia, Ingram Micro, Mimecast, Acronis, Telecom Italia, Dogado, Coca-Cola, HBO, and others, we help our clients envision and develop next-generation technology solutions that drive business outcomes.

Founded in 2012, Devtech successfully bootstrapped the business for many years, before securing our first round of institutional funding from Claret Capital for €12M in 2022 to fuel our next stage of growth. We are now a team of more than 250 professionals that span Europe and North America. Our continued growth is testament to the quality of work our teams produce.

At Devtech, we’re focused on building an environment that enables and encourages autonomy, mastery and purpose for all team members. As we continue our global growth journey, we are seeking the best and brightest to join our team and help us execute our ambitious plans.

What you’ll do

Reporting to Head of Internal Operations, you will be in charge of improving the efficiency, excellence, and security of Devtech’s IT operations globally, including leading the IT Ops & Security team, and managing all systems, networks, hardware, software, and security.

Create and execute staffing plans for the IT Operations & Security unit, including seniority decisions and outsourcing services, to ensure optimum capacity and competence
Hire, onboard, mentor, manage performance and support the development of all team members in the unit
Plan, track, control and manage costs and budgets regarding all IT & Security operations and systems
Create and execute plans for improving and automating IT operations (e.g. SSO, onboarding and offboarding improvements, spam email management etc.)
Oversee and manage workflow of the IT Ops & Security unit, both Business as Usual (BAU) and new projects implementation (e.g. new software/service implementation)
Plan, track and control the execution of all internal IT Ops & Security projects
Ensure efficient IT setup, operations, and logistics both for our physical offices and remote WFH (Work from Home) option for our globally distributed workforce (e.g. device management, VPN management etc.)
Assess overall systems performance and needs, recommend improvements and lead implementation
Develop, maintain and implement IT & Security policies and practices. Create, manage, and optimize internal IT documentation to ensure knowledge management
Lead decision-making and solutions implementation for SOC 2, to ensure compliance
Manage contracts with vendors (development platforms, telecommunication companies, password managers, etc.) and software licenses
Oversee maintenance and optimization of local company networks, servers, and workstations
Oversee device and password management, as well as installations, upgrades and configuration of hardware and software
Support deployment, configuration and administration of software and services used
Ensure appropriate monitoring systems are implemented, functional and continuously optimized
Create, execute, and oversee data backup to ensure disaster recovery and business continuity. Manage all other company IT operations and security risks related to business continuity
Manage and optimize help desk operations and internal ticketing system, to promptly resolve issues escalated by technicians and engineers, and provide high-quality support and guidance to other stakeholders
Ensure data is handled, transferred, and processed according to legal and company guidelines
In performing work duties, respect principles of security, availability, integrity, and confidentiality defined in the internal acts.

What you’ll need

5+ years of experience managing IT operations and teams, ideally in the IT or Consulting industry
Experience managing globally distributed IT operations (globally distributed workforce or multiple delivery centers worldwide)
Experience building and managing high-performing IT operations teams
Demonstrated ability to craft, manage and deliver complex IT & Security projects within agreed timeline (e.g. SOC 2, new software introduction, systems, and tools automatization, etc.)
A proactive, highly organized individual, able to multitask and quickly adapt to changes
Effective communication skills and experience working cross-functionally with different teams and departments
Excellent verbal and written communication in Serbian and English
Excellent critical-thinking and problem-solving skills
Experience in IT process and systems innovation.