Portuguese Customer Support Representative

JAGGAER is the world leader in the development and distribution of web-based SaaS Software for supplier management and supplier integration. We have offices in Europe, the Middle East, Asia and North America. We have the vision of creating a unique solution that allows optimized usability for procurement professionals in nearly every industry. To achieve this goal, we are constantly working on new innovations, and we see ourselves as pioneers for the future of the e-procurement industry.

JAGGAER is a visionary and rapidly expanding multinational company. We are looking for highly motivated and tech-savvy team members who share our vision and want to help us shape the future of the industry.

Within its support department located in Belgrade, JAGGAER is offering the following vacancy: Portuguese Customer Support Representative

Position overview:

• Supporting and handling technical issues for our customers and their suppliers in our company software
• The connection point between customers and other departments (Development, Project management, Professional services, etc.)
• Analyzing customer and project-specific interfaces and workflows
• Customer relationship and escalation management on your own responsibility
• Responsible for processes and knowledge of inhouse-solutions
• Work is organized in weekly shift rotation and the weekly night shift comes two to three times a year
• Ability to translate technical knowledge and concepts to non-technical people
• Clear progress path

Position Requirements:

• Excellent written and verbal skills in English and Portuguese are mandatory
• Good understanding of business processes and proficient computer skills 
• Strong customer focus, communication skills and high stress-resistant
• Ability to learn quickly and willingness to do so
• Creative, solution-oriented, and able to work autonomously

We offer: 

• A positive and fun work environment in a young and motivated team
• Competitive salary, career plan
• Short communication channels and room for your creative ideas
• An international, professional environment with exciting opportunities
• An open-minded and dynamic corporate culture, trainings, and development
• Private health insurance, FitPass, summer and winter parties, vouchers for the most diligent employees, gifts for New Year, flexible working hours, various work-life balance benefits, and much more

Apply now and be part of our success! Please provide CV in the English language.

* Prior to an offer of employment your name will be checked against regulatory and law enforcement lists of individuals who are restricted parties under applicable law and regulations. Your data will be processed and stored in JAGGAER systems hosted in the Netherlands and/or Belgium for purposes of these required screening activities. All data will be deleted after three months.