DevOps/Monitoring Specialist

We are looking for an Intermediate DevOps/Monitoring Specialist with a strong foundation in modern observability practices and tools. This role is ideal for someone with hands-on experience in building and maintaining observability platforms that support scalable, cloud-native environments. You will work closely with platform engineering, SRE, and development teams to ensure system reliability, performance, and visibility across our infrastructure and applications.

Who We Are

Pollard Digital Solutions - Europe is a full-solution supplier of lottery management and iLottery technology for lottery markets. We’re a division of Pollard Banknote Ltd - a leading partner to 60 lotteries worldwide, known for high quality instant ticket products, licensed games, retail merchandising solutions, and innovation. Established in 1907 and headquartered in Winnipeg, Canada, Pollard Banknote is publicly traded on the Toronto Stock Exchange (PBL).

Our objective is to deliver the most innovative solutions that will render industry-leading returns to good causes in an ethically responsible way. We pride ourselves on a collaborative and inclusive workplace - where creativity, team spirit, and respect are core to how we work.

What We Offer:

• A truly collaborative and supportive working environment
• Modern office space with on-site parking
• Private health insurance
• Coverage for medical treatments outside of Serbia
• Learning and development budget
• Profit sharing – every role plays a part in our success
• Budget for sports activities
• Team-building and social activities
• Employee referral bonuses
• Hybrid work environment
• Additional employee perks

What You’ll Do:

• Design, implement, and maintain observability solutions using Grafana Cloud and Grafana OSS
• Customize and manage Grafana Alloy pipelines for telemetry data collection and transformation
• Build and optimize observability for AWS services, focusing on CloudWatch metrics and logs
• Implement observability for EKS clusters, leveraging Prometheus, OpenTelemetry, and Istio
• Monitor and analyze database performance, with a focus on Amazon RDS
• Instrument applications for tracing, profiling, and visibility, using modern observability standards
• Collaborate with engineering teams to define and track KPIs and OKRs related to system health and performance
• Contribute to infrastructure-as-code efforts using Terraform (preferred)
• Support deployment and configuration of observability tools using Helm charts (preferred)
• Advocate for and apply SRE principles, platform engineering best practices, and development productivity tooling

Who You Are:

• You are a hands-on observability specialist who thrives in dynamic, cloud-native environments.
• You combine strong technical expertise with a collaborative mindset, helping teams gain visibility into complex systems and improve reliability.
• You’re curious, detail-oriented, and proactive about solving performance challenges before they impact users.
• You take ownership of your work, communicate clearly across engineering and product teams, and enjoy building scalable, data-driven monitoring solutions that make systems more predictable and resilient.

What You’ll Need:

• Minimum 3 years of experience in observability, DevOps, or related IT roles
• Proven experience with Grafana Cloud and OSS, including alerting, dashboarding, and SLOs
• Experience customizing and deploying Grafana Alloy
• Hands-on experience with Kubernetes (EKS) observability using Prometheus, OpenTelemetry and Istio
• Strong understanding of AWS observability tools, especially CloudWatch
• Familiarity with database monitoring, particularly Amazon RDS
• Experience with application instrumentation for tracing and profiling
• Solid understanding of observability concepts such as metrics, logs, traces, and events
• Ability to work well in a multiple location team
• Ability to work with application teams and lead observability efforts

If you’re looking to join a company where your technical skills and ideas can make a meaningful impact, we’d love to hear from you. Apply today and let’s shape the future of digital lottery experiences together.