CRM Sales and Service Functional Consultant

Robert Bosch d.o.o.

3.9

Beograd

Beograd: Omladinskih brigada 90E

24.04.2025.

Oracle SAP Jira CRM Agile intermediate

Do you want to shape beneficial technologies with your ideas? If so, join us as

CRM Sales and Service Functional Consultant

Job Description

You will work with Power Tools Business units:

Training on SAP Sales and Service Cloud solution so you become able to provide support to Product Owner, CRM Capability Experts and C4C Team in general
Providing support for both Sales and Service module to end users from Countries and Regions applying Support Concept
Collaborating with various departments and business roles to support the implementation process of Sales and Service Cloud
Creating, maintaining and improving existing SAP C4C Training documentation
Organizing and delivering trainings to SAP C4C end-users
Providing support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing)
Cooperating with technical department during implementation of technical requirements and bug fixing processes
Assisting in the creation of documents for business/technical requirements
Testing SAP Sales and Service solution and document bugs
Managing manual and automated data imports into the system
Documenting processes and interfaces
Performing data quality check

Qualifications

Relevant university degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT
Minimum of 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
Proven experience in CRM solution implementation is a must
Background in support processes is a must
Excellent presentation skills is a must
Familiarity with Agile methodology
Working knowledge of JIRA or similar tracking tool
Advanced Excel skills
Willingness to work in a global & virtual team setting
Strong communication skills, analytical mindset, and eagerness to learn new concepts
Fluency in English
Willingness to travel
Passion for working with the latest technologies
Proactive mindset and adaptability to new development environments
Self-driven approach with a sense of ownership for tasks and projects
Natural team collaborator who gives and receives feedback openly
Ability to think outside the box and explore creative approaches to challenges

Benefits

Flexibile working time*

Hybrid work model*

Extra days off

Private health insurance

Opportunities for learning and development

*In agreement with team and leader

About Bosch: Do you want to shape beneficial technologies with your ideas? Whether in mobility solutions, consumer goods, industrial technology, or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. As part of Bosch Power Tools, you will help set global standards with innovative products for craft, industry, home, and garden. We drive digital transformation, supporting our partners in developing digital offerings and boosting online sales. We focus on creating a consistent web brand image, managing media, developing platforms, and harmonizing IT systems. We also manage major IT investments to help our business units grow efficiently and successfully. Welcome to Bosch.

Interested? Get ready to

Work #LikeABosch

If you are ready to work #LikeABosch, please fill in the contact form and submit your CV (PDF format) in English language.

If you have any questions, you can contact us.