About the role and the Team:
This role is a blend of solution design and business analysis. It focuses on analyzing business requirements, designing technical solutions, and ensuring alignment with business goals. The role demands an understanding of both business processes and technical aspects, facilitating the delivery of technology solutions that enhance business efficiency and effectiveness.
What will you be doing?
Business Analysis and Requirement Elicitation:
- Engage in the initial stages of project requests to capture and define business needs.
- Facilitate workshops to elicit requirements across multiple departments.
- Develop and review business cases in collaboration with business stakeholders, Solution Architecture team, Finance, and vendors.
- Manage project scoping to determine the need for technical solutions or process changes.
Solution Design and Technical Analysis:
- Conduct in-depth analysis of business and technical requirements.
- Facilitate communication and understanding between internal development teams and business stakeholders.
- Participate in backlog management and scoping sessions.
- Produce detailed solution designs, technical specifications for both existing and new Hyperoptic systems.
System Integration and Support:
- Monitor and optimize the usage of OSS and BSS/CRM systems.
- Identify and communicate potential system improvements and risks, proposing mitigation plans.
- Support Solution Architecture team in aligning system changes with stakeholder needs.
Documentation and Knowledge Sharing:
- Responsible for documenting requirements, configurations, and change requests.
- Develop and maintain a comprehensive knowledge base for user training and system utilization.
What we are looking for:
- Experience in business/systems analysis or solution architecture
- Experience in project delivery
- Knowledge of Agile methodologies
- Ability to engage the business and build strong relationships
- Strong analytical and critical thinking skills
- Strong written and verbal communication skills
- Ability to see the “bigger picture”
- Proficiency in documentation and analysis tools
Why work for us?
We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done! Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022) . In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people and about to move into our brand-new offices. Do you want to be a part of our next adventure?
Going beyond the expected
Whatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:
We work smarter, together
We stay focused
We strive for excellence
Some of our key Benefits
- Competitive salary
- 25 days' paid holiday increasing each year, to a max of 35
- Extra days off for your birthday, move house and volunteer
- Partnership with SOS Childrens Village
- Private medical insurance
- Travel discounts
- Fit Pass discount
- Technology discount
- Team sports activities
- Massages in the office
- Sweet Tuesdays
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
What happens next?
- You apply
- We carefully review your application
- We'll get back to you — even if it's a no (for now)
