Location: Belgrade, Serbia
Employment Type: Full Time

What will you do?

• Act as a first level support for tools used internally in the company, time recording tool and CRM
• Monitor system performance, maintain the system stability
• Verify integrity and availibility of all system resources systems and key processes, review system and application logs and verify completion of scheduled jobs such as backups
• Maintain operational and configurational procedures of the tools
• Execute testing and system updates
• Collaborate with other departments internally (reporting, finance, HR, IT)
• Use ticketing systems, both internal and external
• Get to know internal company processes in depth, contribute to interal global innovation projects
• Work in multidisciplinary and dynamic team located in Belgrade, supporting users world wide.

What experiences you should have?

• Basic knowledge in XML program language
• Previous customer support experience is an advantage
• Great English language skills (both written and spoken).

What do we offer?

• A challenging and multi-cultural working environment in experienced teams with open access to a mentor for ongoing interaction and support
• An attractive and competitive salary package and employee benefits
• International exposure, internal and external education to help you to further develop your talents
• Work in very dynamic atmosphere, be in the center of internal happenings in the company.