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Lead Engineer for Microsoft 365

ICL Services and Solutions d.o.o.

Online intervju

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals’ annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

  • A full-time employment contracts
  • An opportunity to work on challenging projects with some of the world's largest companies
  • Compensation package (private health insurance, team-buildings, professional education and certification)
  • Opportunities for advancement within the company:
  • 20% of employees got salary raise or carrier growth
  • Opportunity to participate in various corporative programs (MVP - mentoring program)
  • Opportunity to be a part of socially responsible business (various activities to support our employees and community generally). A highly professional, but very friendly team you will enjoy being a part of
  • Overtime working hours are recorded and compensated
  • Human corporative culture:
  • 90% like the atmosphere in the company
  • 94% trust the professionalism of colleagues and ask them for help in difficult situations
  • Professional education and certification – ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum
  • Every newborn receives a gift from the company in the amount of 300 euros.

Professional Role Requirements:

  • Bachelor or master’s degree in computer science, Information technologies or equivalent experience & certification
  • Experienced in administration Operating Systems such as Windows Server 2012, 2016 and Windows 10
  • Experience in managing medium to complex MS Office 365 solutions
  • English language fluency (French would be an advantage)
  • 5+ years of experience in Microsoft Windows systems administration, service management or similar positions
  • Knowledge of Microsoft productivity & collaboration tools
  • Ability to work in an internationally distributed team, good communication and collaboration skills
  • Analytical & collaborative mindset
  • Innovative and willing to try new things and unconventional approaches
  • Willing to occasionally travel internationally

Required senior level IT technical experience with the majority of the following technologies:

  • Experience in managing Exchange Online (including hybrid Exchange)
  • Experience in managing SharePoint Online and OneDrive for Business
  • Experience in managing Azure AD and identities
  • Experience in managing on-premises AD on attribute level and usage of tools like ADSIEdit
  • Experience with migrating on-premises services to Office 365 (hybrid, cutover, etc.)
  • Experience in managing Skype for Business and Teams (on-premises Lync knowledge will be meritorious)
  • Experience in MDM solution (Intune for example)
  • Experience in managing permanent hybrid O365 scenarios

Will be treated as a bonus to have:

  • Experience in managing on-premises Exchange server
  • Experience in managing on-premises SharePoint server
  • Yammer
  • Compliance and conditional policies
  • eDiscovery and holds
  • ADFS and SSO
  • Split-brain DNS and VPN
  • Experience with PowerShell scripting (Additional scripting and programming language are plus)
  • Knowledge of IT Security principles and Cloud IT Security
  • Experience with retention polices, information protection, DLP and similar

Key responsibilities and deliverables:

  • Service support & operation
  • Maintain and troubleshoot the customer’s corporate IT Solutions
  • Keep solution availability at agreed level
  • Be an escalation point in resolving incidents that Tier 1 and Tier 2 pass on
  • Create knowledge articles for Tier 1 and Tier 2 support levels
  • Service improvements
  • Work on improving existing solution by understanding what users need by applying user experience approach to designing use cases and functionalities
  • Deliver new solutions in a way that they support productivity, mobility, collaboration and innovations
  • Lead projects and participate in projects in collaboration with the business and other IT teams
  • Keep solutions roadmap up to date and propose solutions improvements for development pipeline
  • Creating and changing the documentation for Corporate IT Infrastructure, including processes and procedures
  • Collaborating with other teams to plan Windows automation strategies for implementing new systems and services
  • Other duties delegated by the team leader

We are looking forward to receiving your resume. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

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