Job title: Senior Infrastructure Manager (New Build)
Office location with Hybrid working: Belgrade
About the role and the Team:
We are currently looking for a Senior Infrastructure Manager for various parts of the business within Belgrade who will prioritise delivery of required tasks/activities to serve our customers and the business objectives. Within this role you will ensure forecasts and priorities are well communicated across the division and to partners, as required as well as ensuring team members deliver in line with key KPIs.
You will be accountable for delivery performance, Leadership and budget control.
What will you be doing?
- Ensure data is up to standard to enable successful customer activation and prevent any data driven issues
- Utilise reporting and dashboards to monitor and drive performance. Proactively analyse insights to mitigate challenges and underperformance
- Be prepared to present insights to communicate up and down stream on performance, suggested changes to process and cross functionally
- Regular communication and stakeholder management with different departments
- Role model Beyond the Expected Behaviours, holding your team to account to do the same
- Proactive resource and capacity management highlighting needs to adapt resource levels in line with demand or work on a flexible approach to cover changing business requirements
- Act as point of escalation for urgent deliverables within your department.
- Hold regular 1-1's with your team members, identify development requirements as well as highlighting and rewarding quality performance. Ensure quality time is spent on behaviours as well as performance
- Ensure team members are supported, trained and coached to produce quality work within required timeframes
- Proactively seeks ways to ‘Do Things Better' by working closely with various internal stakeholders and attending process improvement meetings/discussions
- Drive change initiatives into the team to improve efficiency and predictability in line with company objectives
- Ensuring that your teams provide feedback to the field operations to ensure cost efficiency
- You will keep abreast of technology developments and any industry/highways changes to ensure we are compliant and delivering the best solutions possible.
- Significant success rate against A55 submissions to BTOR
- Responsible for partner management to ensure budget control and cost efficiency.
What we are looking for:
- Previous role dealing with multiple projects and stakeholders
- Great IT skills with MS Office
- Demonstration of managing different work types
- Ability to work in a fast-moving environment and managing change
- Great English language knowledge - written and oral communication skills
- Problem-solving and adaptiveness
Why work for us?
We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done! Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022) . In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people and about to move into our brand-new offices. Do you want to be a part of our next adventure?
Going beyond the expected
Whatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:
- We work smarter, together
- We stay focused
- We strive for excellence
Some of our key Benefits
- Competitive salary
- 25 days' paid holiday increasing each year, to a max of 35
- Extra days off for your birthday, move house and volunteer
- Partnership with SOS Childrens Village
- Private medical insurance
- Travel discounts
- Fit Pass discount
- Technology discount
- Team sports activities
- Massages in the office
- Sweet Tuesdays
