ISP Data Analyst

Job title: ISP Data Analyst - Fixed term contract 12 to 18 months

Office location: Belgrade with Hybrid working (3 days in the office)

As an ISP Data Analyst, your mission is to provide reporting and in-depth analysis to support management in making data-driven decisions and improving operational processes to meet key objectives. The role involves organizing, analysing, and presenting data to support strategic decision-making, ensuring data quality, and delivering regular reports and ad-hoc analysis.

What will you be doing?

• Reporting focus in the ISP domain and metrics such as Homes Passed, Performance, Penetration, Subscribers, Campaigns and Churn      
• Maintain reporting and manage deadlines for reporting modifications
• Regularly monitor key performance indicators (KPIs) and develop comprehensive reports to inform stakeholders about business performance
• Create clear, impactful visual representations of data (charts, dashboards, graphs) using tools like Tableau, Power BI, or similar platforms to enable easy interpretation
• Tracking and driving changes in KPI's to help the Departments achieve targets
• Analyse large, complex datasets from multiple sources to uncover trends, patterns, and actionable insights, supporting strategic decision-making processes
• Ensure the accuracy and reliability of data through regular quality checks, identifying and resolving inconsistencies, and collaborating with data quality teams when necessary
• Initiate BI developments that will support planning, reporting and strategy execution
• Drive quality in data collected and used for producing reports and analysis

What we are looking for:

• Extensive and demonstrable experience as a Data Analyst within a customer subscription-based business/model
• Experience with BI tools (Tableau or similar software)  
• Advanced user of MS Office (Excel, Word, PowerPoint…) with expert knowledge of Excel
• Bachelor's Degree and fluent in written and spoken English
• Ability to think analytically and creatively

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people. Do you want to be a part of our next adventure?

Some of our key Benefits:

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, move house and volunteer
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children's Village
• Private medical insurance
• Fit Pass discount
• Technology discount
• Team sports activities
• Massages in the office
• Sweet Tuesdays

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

• You apply (please send us your CV in English)
• We carefully review your application
• We'll get back to you — even if it's a no (for now)