DevOps Engineering Manager

We are looking for a DevOps Engineering Manager to provide hands-on technical leadership and people leadership for our local DevOps team. You will guide platform reliability, security, and delivery standards while enabling teams to ship software safely, repeatably, and at scale. This role sits at the intersection of engineering execution, platform strategy, and team development - and partners closely with global DevOps leaders to ensure consistency across regions.

This role is not just a team lead - it is a platform leader responsible for bridging regional execution with global standards, elevating DevOps maturity, and enabling both digital client delivery and operational stability.

Who We Are

Pollard Digital Solutions - Europe is a full-solution supplier of lottery management and iLottery technology for lottery markets. We're a division of Pollard Banknote Ltd - a leading partner to 60 lotteries worldwide, known for high quality instant ticket products, licensed games, retail merchandising solutions, and innovation. Established in 1907 and headquartered in Winnipeg, Canada, Pollard Banknote is publicly traded on the Toronto Stock Exchange (PBL).

Our objective is to deliver the most innovative solutions that will render industry-leading returns to good causes in an ethically responsible way. We pride ourselves on a collaborative and inclusive workplace - where creativity, team spirit, and respect are core to how we work.

What We Offer

• A truly collaborative and supportive working environment
• Modern office space with on-site parking
• Private health insurance
• Coverage for medical treatments outside of Serbia
• Learning and development budget
• Profit sharing – every role plays a part in our success
• Budget for sports activities
• Team-building and social activities
• Employee referral bonuses
• Hybrid work environment
• Additional employee perks

What You'll Do

• Team Management: Lead and manage a team of DevOps engineers, establishing clear expectations, priorities, and accountability for delivery and operational outcomes.
• Coaching and Development: Provide regular feedback, 1:1 coaching, career development planning, and mentoring to help team members grow their technical, delivery, and leadership capabilities.
• Performance Management: Set goals, evaluate performance, recognize contributions, address performance concerns, and support succession and development planning across the team.
• Workforce Planning and Hiring: Plan team capacity and skills, support recruiting and selection, and ensure effective onboarding, knowledge transfer, retention, and continuous learning.
• Delivery Leadership: Own team delivery across project and operational work, balance competing priorities, remove blockers, manage dependencies, and ensure commitments align with business needs and the global DevOps strategy.
• Operational Accountability: Ensure the team provides reliable, scalable, secure, and supportable DevOps platforms and services, with appropriate ownership for production support, escalations, and service improvement.
• Planning and Governance: Establish effective planning, change management, release governance, risk management, and operational practices that support predictable and controlled delivery.
• Cross-Functional Collaboration: Engage leaders across Software Development, Cloud, Infrastructure, Security, Architecture, TOC, and Operations to align priorities, resolve dependencies, and improve end-to-end delivery.
• Global Alignment: Collaborate with DevOps managers and leads across regions to align standards, tooling, support models, workload distribution, and ways of working across global teams.
• Technical Direction and Standards: Partner with technical leads and architects to guide DevOps standards and long-term direction across CI/CD, cloud platforms, infrastructure automation, observability, reliability, and security.
• Continuous Improvement: Use delivery and reliability measures, including deployment frequency, lead time for changes, change failure rate, and mean time to recovery, to identify improvement opportunities and track outcomes.
• Culture and Engagement: Foster a culture of ownership, accountability, collaboration, psychological safety, continuous improvement, and an automation-first mindset.

Who You Are

You are a people-first engineering leader who is passionate about building, developing, and retaining high-performing DevOps teams. You create an environment of accountability, collaboration, continuous improvement, and operational excellence.

You bring strong leadership, coaching, and communication skills, with experience managing engineers through performance feedback, career development, workforce planning, and hiring. You know how to help individuals and teams grow while delivering meaningful business outcomes.

You excel at creating clarity in complex environments by setting priorities, balancing competing demands, aligning stakeholders, and ensuring your team can execute effectively against both project and operational commitments.

You are comfortable partnering with Engineering, Cloud, Infrastructure, Security, Architecture, and Operations leaders to coordinate dependencies, align priorities, and improve end-to-end delivery across the organization.

You possess strong technical foundations in DevOps, cloud platforms, automation, CI/CD, Infrastructure as Code, observability, and reliability engineering. While you are not expected to be the primary hands-on contributor, you can guide technical discussions, challenge assumptions, support decision-making, and help remove complex delivery and operational blockers.

You use data and measurable outcomes to drive continuous improvement, leveraging operational and delivery metrics to improve reliability, efficiency, quality, and team effectiveness.

Above all, you are a pragmatic and results-oriented leader who develops people, strengthens processes, and enables teams to deliver secure, scalable, and reliable platforms that support business success.

What You'll Need

• A degree in Computer Science, Software Engineering, Information Technology, or equivalent education and practical experience.
• 7+ years of experience in DevOps, Platform Engineering, Cloud Engineering, Site Reliability Engineering, or a related discipline.
• Minimum 2 years of experience managing or formally leading an engineering team, including coaching, performance management, career development, hiring, and workload planning.
• Demonstrated experience owning delivery and operational outcomes in cloud-based, high-availability, or business-critical environments.
• Strong understanding of modern software delivery practices, cloud technologies, CI/CD, Infrastructure as Code, automation, observability, and Site Reliability Engineering principles.
• Experience working with technical leads and architects to guide technical discussions, standards, and long-term platform decisions without becoming the primary hands-on technical owner.
• Experience with Agile, Lean, Continuous Delivery, change management, release governance, and DevOps practices focused on end-to-end responsibility and automation.
• Strong planning, prioritization, decision-making, and execution discipline, with the ability to balance delivery, operational stability, technical quality, and team capacity.
• Excellent communication, collaboration, and stakeholder management skills, including the ability to influence across leadership and distributed global teams.
• Organized and disciplined work ethic with a consistent focus on accountability, measurable outcomes, and continuous improvement.

Nice to Have

• Experience managing teams in regulated, security-sensitive, high-availability, manufacturing-integrated, or hybrid technology environments.
• Experience supporting globally distributed teams and coordinating delivery or operational support across time zones and regions.
• Working knowledge of AWS, Terraform or comparable Infrastructure as Code tools, Kubernetes, CI/CD platforms, and observability tools such as Grafana, Prometheus, or ELK.
• Familiarity with DevSecOps, identity and access management, secrets management, disaster recovery, and compliance requirements.
• AWS or other relevant cloud, DevOps, Agile, or IT service management certifications.
• Familiarity with Jira, ServiceNow, and enterprise change or release management practices.

If you're looking to join a company where your technical skills and ideas can make a meaningful impact, we'd love to hear from you. Apply today and let's shape the future of digital lottery experiences together.