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CRM SME Specialist

Raiffeisen banka a.d.

Beograd
19.06.2021.

Customers are the heart of the business for many companies across the globe and banking industry is no exception. As an innovation leader on the market, Raiffeisen bank Serbia is looking for a CRM SME specialist who will help us to develop an event driven SME platform to serve our SME customers exceptionally and to scale our innovations further across the Raiffeisen Bank International Group, by using Product as a Service approach.

Responsibilities:

  • Introduces event-based offers for SME customers in Serbia
  • Continuously develops new contextual offers in SME segment
  • Supports implementation of CRM PaaS products in various markets where RBI operates
  • Promotes SME contextual offers to other NWBs
  • Strongly collaborates with colleagues in Consumer business to achieve full reusability of the CRM solution in both directions
  • Executes SME campaigns with full E2E responsibility with the focus on contextual offers
  • Develops and shares expertise in related innovations and new technologies
  • Proposes new initiatives to improve CRM SME business
  • Collaborates with the development team and ensures shared vision and direction
  • Manages backlog and creates roadmaps in line with overall strategy and stakeholders needs
  • Continuously defines and validates acceptance criteria of delivered solutions
  • Plans releases and sets expectations for delivery of new functionalities
  • Partners with Marketing and Digital to develop rollout plans and marketing of the product
  • Works with design experts to ensure quality UX
  • Supports other functions in resolving related queries

Requirements:

  • 3Y+ of experience in banking business
  • Excellent understanding of SME business
  • Strong project management and presentation skills
  • Faculty degree
  • Good understanding of CRM role (knowledge of aCRM and/or oCRM tools is a plus)
  • Advanced knowledge of English (written and spoken)
  • International experience is considered as a plus

Personal characteristics that are welcome:

  • „Yes, if…“ attitude rather than „No, because...“
  • Ready to challenge the status quo
  • Makes decisions based on relevant data and insights
  • Highly analytical and structured work
  • Strong Customers Empathy
  • Discovery and experimentation mindset
  • Proactive approach to everyday work

We offer:

  • Working for reputable organization with notable track record in SME business
  • Working in international environment consisting of the best industry experts
  • Unique chance to participate in and drive CRM SME business of the organization
  • Ability to see the purpose and direct impact as a result of your work
  • Competitive compensation with a number of additional perks (some of them very unique)

If you are interested in joining our dynamic team, please upload or send your CV electronically.

*Please be advised that only short-listed candidates will be contacted.

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