The International Committee of the Red Cross (ICRC) is a neutral, impartial, and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC’s mission and its activities visit www.icrc.org.
The Business Analysis and Quality Assurance team, within Technology & Information Division, provides active support on projects delivering digital products for ICRC staff and external partners. Each staff can be assigned up to three different projects at a time, depending on the size and maturity of the projects. The BA&QA Team (Business Analysis and Quality Assurance) covers the two following practices:
- Business analysis on data-related projects (e.g. Master Data Management, Business Intelligence): interface between business and technical teams, in order to ensure to get the right IT solution is delivered. The Business analyst works as a change enabler, acting as an interface, translator, and facilitator between the business and the technical teams.
- Quality Assurance: software test management, in order to ensure that the IT solution is delivered as expected.
The Belgrade Shared Services Center (BSSC) is looking for a suitable candidate to fill the following position:
Business Analyst
(Location: Belgrade)
MAIN TASKS
- Performs business analysis activities on all phases of the projects: early pre-project / ideation, feasibility studies, project delivery, and deployment:
- Interview and workshop facilitations, remotely and/or onsite
- Business process and data modeling (as-is and to-be)
- Business needs gathering
- IT Solutions specification, functional and non-functional requirements
- Active participation in IT Solution design with solution and data architects
- Active participation in functional testing and user acceptance testing
- Acts as a liaison between business and technical teams.
- Actively participates in outlining best practices in terms of performing business analysis on data-oriented projects.
- Actively participates in the improvement of the practices of the team in terms of performing testing and quality assurance.
- Actively participates in the modeling of business processes and capabilities of the assigned business department.
REQUIRED PROFILE
- University degree in IT, science, engineering, or business administration along with 2 to 5 years of experience as a Business analyst or in a role with Business analyst activities.
- Excellent oral and written communication skills in English, presentation, and negotiation skills.
- Good general knowledge of both worlds: Technology & Business.
- Capacity to quickly understand multiple new concepts in parallel and identify impacts on the existing Information System.
- Proven capacity to work in an international environment and multi-location teams.
- Adept at collecting, synthesizing, interpreting, and summarizing data.
- Ability to work autonomously, while also being a strong team player and accustomed to driving change forward.
- Sense of initiative and ability to critically examine issues and find constructive solutions.
- Proactive and results-oriented; strong ability to prioritize.
- Experience and intermediate Excel skills (advanced functions, pivot tables, graphs, VLOOKUP, etc).
- Experience with other Office tools: PowerPoint, Word, OneNote, Outlook, etc.
ASSETS
- Knowledge of data management lifecycle (defining data strategy, data governance, acquisition, analytics, reporting, etc).
- Business analysis certification (e.g. CCBA, CBAP), Agile certifications (e.g. PSPO), test management certification (e.g. ISTQB), or other suitable professional certification.
- Experience in SQL language along with a knowledge of data reporting tools (e.g. Power BI, Tableau).
- Experience in projects like MDM (Master Data Management) or BI (Business Intelligence).
- Experience in Agile methodologies as well as experience on MS TFS or AzureDevops.
- Experience in BPM (Business Process Management) for modeling, improvement, and support to the specification of solutions as well as experience in Business Process Modelling BPMN 2.0.
- Experience in consulting roles and/or Enterprise architecture.
- Experience with MS Visio or enterprise architecture tools (e.g. Bizzdesign, Erwin).
- Other language knowledge such as French, Spanish or Arabic.
WHAT WE OFFER
- Work and progressive professional development in an exciting international environment
- An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
- Stimulating benefits package
If you are interested in this position, please send us your CV and Motivation letter in English.
Only shortlisted candidates will be contacted.
