About us:
Inovatec is an exciting growth company based in Burnaby, BC, established in 2006. We are North America’s leading provider of cloud-based software solutions for the automotive, motorcycle, powersports, and equipment financing industries. Our solutions are used by some of the largest banks, credit unions, and finance companies in Canada and the U.S.
At Inovatec, we foster a diverse and inclusive environment that encourages collaboration where we grow together and win as a team. It’s important that we live up to our four core values: make sound decisions, get better every day, find a way, and we before me. We thrive by challenging the status quo to push the industry forward, and we know when to have fun! With team members across North America and Europe, we’re committed to investing in the development of our team, no matter where they’re located.
This is an opportunity to join a passionate group of innovators at a fast-growing company: over the last 5 years, we have more than doubled in size, and we expect to double again in the next 5 years. This position will be an integral part of our Application Support team as we head into the next phase of our growth.
Position Summary
The Application Support Lead has a strong technical background and is focused on managing the team who support our application, underlying infrastructure, and customer issues.
The Application Support Lead is responsible for ensuring product uptime and integrity, the execution of the day-to-day operations, maintenance, configuration and support.
You are able to think like a customer, make sound decisions, overcome hurdles, follow through on commitments, have a thirst for learning, and bring a positive attitude while working in a team environment.
About You
- You have years of hard-won experience managing a team who build and operate a robust cloud-based web services infrastructure
- You emphasize instrumenting and monitoring everything possible
- You are always ready to roll up your sleeves and help get the job done
- You know how to mentor and empower employees to succeed in their work
- You are eager to learn!
Technical Skills Required
- Proven experience managing a high performing team related to incident management and task delivery.
- Experience with cloud computing technologies and the Windows stack.
- Technical experience of common database technologies, such as SQL Database/Server and Web app development, .Net development, Microsoft Azure Cloud.
- Expert in managing IT infrastructure, including backup and patch management, performance tuning, monitoring, and alerting, release and deployments, and disaster recovery.
- Understanding of DevOps practices related to automation, continuous delivery, continuous deployment, and continuous integration methodologies.
- Understanding ITIL process management (Change, Incident, Problem) and SLA Management.
Non-Technical Skills Required
- Exceptional verbal and written communication skills.
- Analytical and process oriented, with a proven track record of driving decisions collaboratively, resolving conflicts and ensuring follow through.
- Exceptional organizational skills able to guide a team towards company goals and objectives.
- Effective facilitation skills able to help the team meet their goals and objectives efficiently.
Qualifications
- Bachelor's degree in computer science or related certifications.
- 5+ years of production application support and incident response experience.
- 5+ years of setting up and deploying software packages to cloud systems.
- 3+ years of managing a high performing team.
Our core values:
Make sound decisions: We put ourselves in our customer's shoes, always ensuring we have the right facts and focus on solving the right problems.
Find a way: No matter the challenge, we overcome hurdles, seek out solutions, and follow through on commitments to consistently exceed expectations.
Get better every day: With our growth mindset and positive attitude, we apply our passion for innovation not just to our products, but also to ourselves.
We before me: Our collaborative spirit pushes us to act without ego, to communicate openly and honestly, and to win as a team.
What we offer:
- Long term, full-time employment (8 hours per day, Monday-Friday) in an office in Belgrade (during COVID-19 we can work from home, work from the office is an option if you adhere to all health and safety on work measures)
- Growth potential
- Opportunity to be part of a highly talented, professional and friendly team in a dynamic working environment
- The ability to use cutting edge technologies
- Excellent working conditions and equipment
- Further professional development
- Relaxed, casual and stress-free, yet professional working environment
- Very competitive salaries and performance-based bonuses
- Private health insurance
- Private pension
- Fully covered sick leave
- Udemy for business account
- All benefits paid pursuant to relevant Serbian laws
- Soft drinks, tea, coffee
- Social activities and a very friendly working environment
