Application Support Engineer

Finbet d.o.o. Associated Company to international Fincore group is hiring for its Belgrade office

Application Support Engineer

Who are Finbet?

We make and run software for a variety of industries – with roots in banking/finance, the company has continuously evolved, expanding into gaming, sports betting, healthcare, and civil service. Today, our solutions support businesses of the most renowned international companies and institutions across the world. Having started our exciting journey over ten years ago, we are all about technology and passion to deliver state-of-the-art solutions while prioritizing the wellbeing of our employees. In our Belgrade office, 250 great talents welcome new colleagues who are eager to open a new chapter in their career with a fast-growing international company.  

What's the opportunity? 

We're on the hunt for an enthusiastic Application Support Engineer to join our team! You'll collaborate with multiple teams to enhance and support our high availability, low latency, and scalable systems. 

In this role, you'll be the hero who quickly and efficiently resolves incidents that disrupt our application services. We love fresh ideas and encourage brainstorming to solve technical issues. If you enjoy tackling complex problems, crave new challenges, and have a curious mind while adrenaline drives you to dig deeper, rather than shy away, we want to meet you!  

Just a heads-up, this isn't “I-want-to-become-a developer” position, we need you to be super passionate about high-level support, but you'll be working closely with developers, helping them fix issues and make sure everything's smooth. Think of it like this: when they go forward, your job is to dig backward and investigate errors. 

All experience levels are welcome – juniors, mids, and seniors. 

Your main tasks:

• Customer-focused Support: Deliver top-notch, second-line support service. 
• On-call support: Provide support outside of regular hours based on a schedule. 
• Own it: Take charge of and resolve issues reported against applications/systems. 
• Analyze & improve: Perform root cause analysis for critical incidents, suggest improvements, and share best practices. 
• Document everything: Keep track of incidents, solutions, and potential system improvements. 
• Stay in touch: Communicate daily with clients. 
• System checks: Perform daily checks to ensure everything runs smoothly. 
• Team up: Work closely with other support levels and developers. 

What we’re looking for:

• SQL Skills: At least 1 year of experience. 
• Basic OS Knowledge: Familiar with Windows and Linux. 
• Scripting Know-How: Basic knowledge of scripting languages. 
• English Proficiency: Fluent in both written and spoken English. 
• Problem-Solver: Strong analytical thinking and problem-solving skills. 
• Multi-Tasker: Able to switch priorities easily. 

Bonus points for:

• Education: A degree in Computer Science, Electronics, Mathematics, Mechanical Engineering, or Technology. 
• Relevant experience: Previous work in a related field, especially supporting high transaction systems. 
• PL/SQL knowledge: Familiarity with PL/SQL. 
• Networking skills: Understanding of firewalls, DNS, NAT, etc. 
• AWS experience: Familiarity with AWS. 

Why join us?

• Competitive salary: Get paid well for your hard work. 
• Permanent position: Stability in an established growing company. 
• Paid Overtime: Extra hours mean extra pay. 
• Learning resources: Access to resources to help you grow. 
• Work-life balance: We value your well-being and family life. 
• Private Health insurance: We've got you covered. 
• FitPass membership: Stay fit and healthy with us. 
• Awesome atmosphere: Join a welcoming team with down-to-earth expectations. 

If this sounds like a good fit for you, send us your application and CV now!  
We’ll get in touch with shortlisted candidates. 

Finbet is committed to protecting the privacy and security of all personal information that we process. 

Finbet has affiliated companies and business partners in several countries, so in rare cases we may transfer data we collect. Finbet will utilize appropriate and lawful protection methods when transferring your data across international borders. 

By applying to this position, you confirm that you have read and accepted Finbet’s Privacy Notice.