The Application Administrator is an expert in configuring and maintaining custom, commercial-off-the-shelf, and SaaS software solution. The Application Administrator is responsible for maintaining stable and functional deployments of the services they manage and ensuring those services meet the needs of users and stakeholders while conforming to industry best practices. The Application Administrator will be initially responsible for ECM Enterprise content management (IBM Solution).
We expect from you to:
- Contribute to the overall strategy for application administration across the services supported by the Business Systems team.
- Implement industry best practices to maintain a stable environment, automate tasks where possible, and monitor for deviations and issues.
- Design, implement and maintain application alerts to monitor for errors, data integrity issues, security breaches, etc.
- Manage accounts and permissions.
- Fulfill service requests from users and stakeholders.
- Perform regular data management tasks according to defined procedures.
- Provide first-level incident investigation.
- Provide second-level support for help tickets and contribute to root cause analyses.
- Provide support for development projects by providing test data setup, data cleansing and migration.
- Manage the planning and implementation of small/medium changes.
- Participate in change deployments, patching, and other maintenance by bringing services down before maintenance, back online after maintenance, and testing to verify maintenance success.
- This role may require on-call duties.
Our ideal match has:
- 2+ years of experience in application administration.
- Experience working with one or more of the following applications: Enterprise Content Management applications, Enterprise Resource Planning applications, .Net applications, SaaS applications.
- Working experience in Linux and Windows
- Experience with SQL concepts and basic query syntax.
- Excellent written and verbal communication skills.
- Demonstrated ability to organize competing priorities and meet parallel deadlines.
- Exceptionally strong organizational and collaboration skills.
Desirable:
- A Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited institution, is preferred.
- Preferable knowledge in supporting Java applications
- Working knowledge of distributed application concepts.
- Familiarity with Intellectual Property management.
- A broad technical understanding of a wide range of platforms and technologies.
- Understanding of ITIL Foundation processes
What We Offer:
- Paid lunch
- Private health insurance
- FitPass card
- Company bicycles for rent free of charge
- Access to My Learning platform
- Access to Virgin Pulse platform
Please note that only shortlisted candidates will be contacted.
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise.
We now have more than 8,500 colleagues in over 40 countries worldwide, and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the ticker NYSE:CLVT.
Clarivate is committed to building, nurturing, and developing a diverse culture of belonging where new colleagues can bring their authentic self to work every day! Join us!
