SAP Customer Experience (CX) Business Development Specialist
for Croatian/Slovenian/Serbian Market
Location: Belgrade
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
PURPOSE AND OBJECTIVES
BAKER TILLY WB PROFIT PLUS DOO CX helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. At BAKER TILLY WB PROFIT PLUS DOO CX you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas.
The Business Development Specialist position is very valuable to our prospects and customers to create new business and further develop opportunities through deal qualification and opportunity nurturing in the early sales cycle. The BDS uncovers new business opportunities by identifying cross and upselling opportunities in close collaboration with CX Sales Executives, managing and executing follow-up activities (e.g. outbound initiatives) and working closely with marketing on inbound activities.
EXPECTATIONS AND TASKS
Responsibility for the growth:
- Qualify, nurture and develop opportunities for sales
- Create, build and qualify pipeline for assigned accounts in direct collaboration with the customer and CX Account Executive
- Interact actively with prospects and customers to identify prioritized customer needs
- Drive proactive outbound call activities into net new contacts
- Identify white spots by customer/industry analysis
- Execute and manage follow-up activities to position the adequate CX solution
- Define coverage strategy and an action plan in alignment with the account team
- Hand over qualified opportunities to the CX Account Executive
- Provide pipeline forecast and ensure forecast and pipeline accuracy
- Establish trusted advisor relationships across lines of business that will provide ongoing, accurate account information and future opportunities
- Conduct high-level conversations with C-Levels
- Achieve a monthly pipeline quota
- Please find additional information regarding the portfolio in the following link: https://www.sap.com/products/crm.html
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- Bachelor's degree, preferably in business or IT-related discipline
- Proven (Inside) Sales or Business Development ability and drive
- Ability to work independently with a strong drive for results
- Strong customer focus and excellent interpersonal skills
- Knowledge of the Commerce / CRM market
- Strong facility with teamwork and an ability to learn and adapt quickly
- Ability to serve as a trusted advisor to customers
- Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications
- Strong problem-solving skills
- High level of energy, drive, enthusiasm, initiative, commitment and professionalism
- Ability to understand customer needs
- Fluent English
- Fluent Croatian, Slovenian, Serbian
- Please include the motivational letter alongside your CV
WORK EXPERIENCE
- Minimum experience - internships or 1 year of experience
- Successful experience in multichannel go-to-market models
WHAT YOU GET FROM US
Success is what you make it. At BAKER TILLY WB PROFIT PLUS DOO, we help you make it your own. A career at BAKER TILLY WB PROFIT PLUS DOO can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
BAKER TILLY'S WB PROFIT PLUS DOO DIVERSITY COMMITMENT
To harness the power of innovation, BAKER TILLY WB PROFIT PLUS DOO invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
Successful candidates might be required to undergo a background verification with an external vendor.
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