At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Working hours: 24/7 rotating shifts Including evening and weekend working hours.
As a WordPress Developer at GoDaddy’s WordPress Premium Support team you will be helping our customers receive fast, professional and exquisite service using your WordPress expertise. You will be part of the crew that quickly gets them back on track if something goes wrong.
What you'll get to do...
- You must be able to assist with user interface troubleshooting (HTML, CSS, JavaScript and PHP)
- Be able to ensure a high-efficiency in managing all technical aspects of the WordPress
- Experience in WordPress theme and plugin audits (Troubleshooting plugin and theme conflicts) and plugin and theme installation is vital
- Have experience in Database Management (MySQL)
- You must be able to serves as the liaison for all GoDaddy call center employees in regards to any WordPress related question/issue
- Provide excellent customer service via email and tickets, following up in a timely manor and showing empathy toward the customer
- Be able to interact with, and communicate effectively across departments within various levels of the organization to properly handle customer issues
Your experience should include...
- 2+ year’s experience in working with WordPress
- Must be comfortable working with debugging tools in different browsers
- Ability to understand and perform CSS modifications in order to ensure consistent style across platforms and browsers
- Experience in working with WooCommerce and its add-ons is a plus
- Experience with website speed optimization
- Understand the concept of MySQL, familiar with phpMyAdmin and the WordPress database structure
- Basic knowledge of SSH
- Patience and determination to help less technical customers with their website issues
You might also have...
- Experience in using a ticket system to answer and resolve Customer issues
- Experience working toward KPI's and Net Promoter Score (NPS)
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out electronically.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
