Work with the best
We are Orderly, the ultimate destination for decentralized trading platforms. We are not satisfied with the limitations of centralized exchanges or the complexities of building decentralized order books. We aim to make trading easy, fast, and secure for everyone. How? By fusing the simplicity of CeFi with the power of DeFi.
At the heart of the issue lies “liquidity”. Builders often grapple with a paradox; traders need liquidity, but liquidity demands traders. Our solution is simple as is bold –concentrate all liquidity into one order book. One order book that connects all the liquidity in the crypto space.
Our ambition doesn't stop there. We're omnichain, championing chain abstraction. We envision seamless transactions, where the underlying blockchain is merely a detail. By concentrating liquidity, we aim to redefine the crypto landscape, making bridging and wrapped assets a thing of the past.
We are Orderly, and we are here to revolutionize DeFi, democratizing access to financial opportunities and fostering a fair, equitable paradigm for all.
A Glimpse into Your Future at Orderly Network
- What will you be working on?
- As technical support team, you will act as Level 2 support - provide timely and accurate feedback to customers (toB and toC) or client service team on the issues/enquiries that require technical knowledge. Investigate the technical issues raised by clients, perform analysis by looking into the logs, provide proper recommendations to handle the issue and produce the report of the issue. More important, if there is a service incident, you will be responsible for classifying the urgency of the issues, and escalate to the teams that require to be involved.
- As a bridge between client and internal teams, you will also contribute to educate or support client services teams, to improve the response to client, document the work-around of known technical issues. Define the framework of the documentation process for product changes. On the other hand, you will also bring the client voice to the internal, collect the context information of the issue, record the info in Jira, raise it to Dev Team for further analysis, or bug fix.
- Who will you be working with?
- Marketing and communications specialists, product managers, data analysts, developers, and other industry experts. We cultivate talent based on a number of important qualities such as innovation, integrity, teamwork, openness, and courage. As an employee, there is no greater perk than having a top supporting cast to help you achieve your personal and professional goals.
- What challenges will you face?
- Competes within a dynamic and complex industry, with trends that are constantly evolving. Maintaining our edge requires a high level of engagement and passion. Producing impactful content requires critical thinking and organization, and team members must be able to operate autonomously in a results-driven environment. Communication skills will be put to the test as you will face many micro-interactions with industry partners, thought-leaders, and community members along the way.
- What tech stacks/skills will you be using?
- As a support engineer, communication and collaboration take a large proportion of your daily operation. We uses multiple channels for both internal and external communication, including JIRA, Zendesk and Telegram.
- Besides of documentation works, development capabilities are also the basic requirement, you will need to guide our client to implement their trading program with our API, the minimum requirement is mastering at least one of the programming languages (C++, Java, Python, JavaScript, etc.), and familiar with RESTful and Websocket protocols.
- For monitoring & troubleshooting tools, including, but not limited to, Linux Shell Script, SQL, ELK (Kibana), and Grafana, and we encourage you to contribute more on support tools for internal and external clients.
Interested in Learning More?
- Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.
- If you have experience in developing trading systems or financial-related products is a plus.
- You can prepare for this interview by mentally organizing your strategies and opinions on topics such as Web3, cryptocurrency trading platforms, and your vision of how to succeed.
- Share this! Don’t be afraid of friends or co-workers stealing this job! If you are amazing and smart we will find a place for you. Check out our External Referral Incentives Program as well.
