Technician for Online Monitoring and Support

NET CHECK, dedicated to providing high-quality engineering services to the Telecommunications industry for more than 20 years, is continuously expanding its global presence. To complement our team in Belgrade, we are currently seeking a

Technician for Online Monitoring and Support

YOUR TASKS:

• Provides assistance during the drive test process,
• Coordinating between the drivers performing the drive test  and the engineers,
• Online monitoring the data obtained during the testing,
• Identify, diagnose, and report issues and provide troubleshooting support,
• Escalate issues to the appropriate internal teams as needed,
• Work in two shifts, Monday to Saturday.

YOUR PROFILE:

• High school diploma,
• Experience in technical support or related field,
• Proficiency in MS Office,
• Understanding of operating systems such as Windows, Linux, and Android,
• Background or interest in IT and mobile telecommunications technology,
• Excellent verbal and written communication skills,
• Fluent in English (German language knowledge is a bonus).

WE OFFER:

• Working in a pleasant and dynamic environment and motivated teams,
• Responsible tasks with a creative design framework,
• Flat hierarchies with short decision paths,
• Possibility to work from home in agreement with a team leader,
• Competitive compensation and benefits,
• Private health insurance,
• 25 days of vacation,
• FitPass membership.