Technical Support Specialist - English language

We are looking for new colleagues to step into our Technical Support Specialist role! 

If providing direct/remote resolution support through assessing the root cause of problems and informing customers on steps to resolve problems seems interesting to you, take a closer look at Technical Support Specialist's main duties:

• Manage incoming service requests in a timely, efficient, and effective way
• Plan, prioritize, assign, and monitor all open requests, ensuring the prompt delivery of service to meet our contractual terms and conditions
• May provide service to critical customer accounts or enhanced/premium service accounts
• Daily monitoring of work queue during assigned hours or shifts
• Provides continuous feedback on process improvements to increase remote resolve impact via increased efficiency and more targeted screening practices
• Address questions asked by customers and is able to proactively seek information and/or escalate when needed to ensure accurate and timely response
• Perform other corresponding duties and tasks in accordance with their qualifications, as directed by Employer
• Deliver on predefined priorities and ensure SLAs are achieved

What we expect from you:

• Basic technical knowledge of hardware and software
• Basic aptitude in Microsoft OS and Office suite
• English - proficient spoken and written knowledge
• Ability to explain technical issues to technical and non-technical employees and customers
• Strong analytical and problem-solving skills

Even better if you have:

• Previous experience working in help desk, logistics or similar 
• Advanced computer skills in Microsoft Office Suite and web applications
• Experience presenting to small and large groups in a complex and highly diverse workplace
• Ability to research, extract, analyze, and manipulate data with minimal supervision and communicate results proactively
• Superior attention to detail and organization skills
• Ability to multitask, shifting between multiple priorities and tasks with a high degree of accuracy

What you will get from us: 

• Competitive and regular earnings
• Opportunity to develop skills through training
• Work in a large, international team
• Advancement opportunities/Career development

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck.