Technical Support Representative

Over the past 30 years, we have grown to become not only a leading manufacturer of electronic roulettes but also a provider of online slot games. We are dynamic, innovative, and bold, and with us, you will have the chance to develop your career in a fast-paced environment, learn new skills, and be part of a team that contributes to the development of our products.

Responsibilities:

• Identifies, investigates, and resolves users' problems with computer software and hardware;
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding our products and services;
• Responds to complex and/or technical product and service questions, methods and procedures issues, and general information inquiries;
• Consults with users to determine steps and procedures taken to identify and resolve the problem;
• Applies knowledge of computer software, hardware, and procedures to solve problems;
• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions;
• Collaborates with other staff to research and resolve problems;
• Collaborates with programmers and QA teams to identify, explain, and resolve issues;
• Arranges service by software or hardware vendors to repair or replace defective products.

Requirements:

• Electrotechnical high school diploma is a minimum;
• Excellent verbal and written communication skills in English and Serbian;
• Ability to explain technical issues to technical and non-technical employees and customers;
• Ability to multitask and navigate through multiple systems;
• Proficient with remote connection software, Windows/Linux environments, and Microsoft packages;
• Willingness to work in shifts.

We offer:

• Collaborative, supportive, and dynamic working environment;
• Opportunity for learning and professional development;
• Great compensation and benefits package.

If you would like to join our team, please submit your CV.

We are looking forward to meeting you!