NITES powers billions of Smart business transactions every quarter. And industry analysts agree: NITES is the innovation leader in Smart customer experience solutions. We provide unique platform that help companies and public sector deliver seamless digital experience across value network as well as consumers and citizens to live quality. We rely on modern technologies to enable simplicity and innovative business models that are environmentally friendly. From consumption of energy and other resources, healthcare to public or telecommunication services – every moment counts.
Technical Support Engineer
at the Belgrade office
We are looking for candidates who are:
- Excellent communicators
- Team players
- Problem solvers
- Fast learners
Make a difference:
Embark on your career journey with the company that takes smart customer experience beyond.
Join our international team of savvy, inspirational and open-minded people who do their best every day. Ideas and suggestions are valued, diversity is embraced and successes are celebrated. At NITES, you can grow and make a positive impact in your community and place where you live. Together, we are solving challenges that impact the world and make it a better place while forging lifetime connections.
Your Job Description:
- Addressing customer inquiries, concerns and suggestions
- Filing reports regarding product problems
- Researching technical issues
- Managing and processing customer orders
- Walking customers through solutions
- Reviewing product change requests
- Learning about product updates and new technologies
- University degree preferably in IT, electrical engineering or fields of technical sciences.
- Minimum 3 years of relevant work experience
- Experience in a large multicultural environment
- Strong working knowledge of Microsoft Office, Jira is a plus
- Experience in a field of Smart Metering/Grid is a plus