Technical Support Engineer

Job Description:

• Identifies, investigates and resolves users' problems with computer software and hardware
• Deliver service and support to end-users using and operating automated call distribution phone software and emails and troubleshoot issues
• Proactively monitor and respond to events, error conditions and threshold events in network monitoring system and troubleshoot events
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Follow standard processes and procedures
• Configuration, installation, maintenance, and lifecycles planning of various network devices and services (routers, switches, firewalls, VPN etc.

Job requirements:

• Excellent written and oral English skills-Full proficiency
• Excellent technical, diagnostic, and troubleshooting skills
• Expertise in Cloud Computing, Firewalls, LAN, Network & Security Assessment, Routing & Switching, VOIP, VPN, WAN, Wireless APS, Mesh, Controllers, Web Technologies, and Internet Protocols
• Being capable to manage between 5-10 remote sessions with the customers per shift
• Expertise in Microsoft Office (MS Work, Excel etc), Adobe PDF and other business productivity software
• Working knowledge of IT system fundamentals and system administration tasks
• Ability to clearly document and articulate technical issues in English
• Work during Pacific time zone (7AM-4PM PST)

What do we offer:

• Work alongside & learn from best-in-class talent
• Salary Range $1300-$1500
• Work from home and the office
• Organized transport to home after 4 PM PST(Mandatory office days are only Tuesday and Wednesday)
• Lunch provided by the company while in the office
• Private premium healthcare including annual medical check-ups
• Informal and fun atmosphere in the pet-friendly office