Euronet Worldwide Inc. (NASDAQ: EEFT) is a global leader for processing secure electronic financial transactions. Our products facilitate the movement of payments around the world and connect our partners - financial institutions, retailers and mobile operators - with their end-consumers both locally and globally. We process over one billion payment transactions originating on our global automated teller machine (ATM) and point-of-sale (POS) networks using our proprietary technology platform.

We are currently looking for a:

Technical Support Analyst

to join our team in Belgrade, Serbia

We offer attractive work conditions and opportunity to gain international business experience.

Key Responsibilities:

• Provide L2/L3 application and service support for the transaction processing production environment
• Understand and follow established company’s operational processes and practices
• Take ownership and work towards the closure of the incident and request tickets assigned to her/him
• Get familiar with relevant company’s products and components and their operational procedures
• Understand business, operational and technical requirements as well as solution design for production changes implemented
• Evaluate risks and dependencies of production changes, provide mitigation plan
• Work with internal and external clients, vendors, card organizations, various Euronet departments, divisions and individuals
• Provide after hours on-call support based on weekly schedule

Requirements:

• University or College Degree
• Fluent written and spoken English
• Complex thinking in IT and business related processes
• SQL query writing
• Flexibility and reliability
• Strong analytical, critical thinking skills
• Experience in Bank card processing industry: bank/credit card issuing and processing, ATM driving, POS driving, Visa, MasterCard gateway operations
• Knowledge of any card and payment middleware systems is an asset (for example Base24, Postilion, Vision+, Arksys, ITM, etc.)

Advantage:

• ITIL/ISO 20000 certificate.

We offer:

• Participation in interesting projects
• Stable employment
• Work in dynamic international environment
• Opportunities to develop and improve skills

Euronet Services headquartered in Belgrade, Serbia is a wholly owned subsidiary of Euronet Worldwide, Inc., a U.S.-based company. Listed on NASDAQ as EEFT, Euronet has market capitalization of over $8.5 billion USD.

Only shortlisted candidates will be contacted.

Visit our website at: www.euronetworldwide.com

Deadline for applications: 12.09.2019.