Oglasi za posao Technical Support Analyst

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Technical Support Analyst

Euronet Services d.o.o.

3.7

Beograd

12.09.2019.

SQL intermediate

Euronet Worldwide Inc. (NASDAQ: EEFT) is a global leader for processing secure electronic financial transactions. Our products facilitate the movement of payments around the world and connect our partners - financial institutions, retailers and mobile operators - with their end-consumers both locally and globally. We process over one billion payment transactions originating on our global automated teller machine (ATM) and point-of-sale (POS) networks using our proprietary technology platform.

We are currently looking for a:

Technical Support Analyst

to join our team in Belgrade, Serbia

We offer attractive work conditions and opportunity to gain international business experience.

Key Responsibilities:

Provide L2/L3 application and service support for the transaction processing production environment
Understand and follow established company’s operational processes and practices
Take ownership and work towards the closure of the incident and request tickets assigned to her/him
Get familiar with relevant company’s products and components and their operational procedures
Understand business, operational and technical requirements as well as solution design for production changes implemented
Evaluate risks and dependencies of production changes, provide mitigation plan
Work with internal and external clients, vendors, card organizations, various Euronet departments, divisions and individuals
Provide after hours on-call support based on weekly schedule

Requirements:

University or College Degree
Fluent written and spoken English
Complex thinking in IT and business related processes
SQL query writing
Flexibility and reliability
Strong analytical, critical thinking skills
Experience in Bank card processing industry: bank/credit card issuing and processing, ATM driving, POS driving, Visa, MasterCard gateway operations
Knowledge of any card and payment middleware systems is an asset (for example Base24, Postilion, Vision+, Arksys, ITM, etc.)

Advantage:

ITIL/ISO 20000 certificate.

We offer:

Participation in interesting projects
Stable employment
Work in dynamic international environment
Opportunities to develop and improve skills

Euronet Services headquartered in Belgrade, Serbia is a wholly owned subsidiary of Euronet Worldwide, Inc., a U.S.-based company. Listed on NASDAQ as EEFT, Euronet has market capitalization of over $8.5 billion USD.

Only shortlisted candidates will be contacted.

Visit our website at: www.euronetworldwide.com

Deadline for applications: 12.09.2019.

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