Are you a passionate problem-solver with a knack for technical support? Join Greentube, a leading gaming company, as a Technical Operations Engineer and become an integral part of our dynamic team.
As a Medior/Intermediate Technical Operations Engineer, you will play a crucial role in providing exceptional technical support for our B2C platform, hosting multiple websites for online and social casinos.
Join Greentube and unleash your potential in a vibrant and innovative gaming environment. As a Technical Operations Engineer, you'll make a meaningful impact while growing your skills alongside industry experts. Take the next step in your career and apply today!
YOUR TASKS
- Second-Level Support: Be the go-to expert, providing second-level technical support for our online and social casino platform. Collaborate closely with our dedicated teams to troubleshoot and resolve various issues and incidents swiftly and effectively.
- Configuration and Maintenance: Demonstrate your technical prowess by performing configuration changes and ensuring the smooth operation of our complex systems. You'll contribute to maintaining our platform's stability and optimizing its performance.
- Internal Collaboration: Act as a bridge between teams, supporting developers, casino managers, and customer support personnel in resolving technical challenges. Communicate effectively with external partners to address issues promptly and enhance collaboration.
- Procedures and Knowledge Base: Contribute to the continuous improvement of our processes and knowledge base. Maintain up-to-date documentation, sharing insights and best practices with the team to foster an environment of learning and growth.
YOUR PROFILE
- Experience: You have 1-3 years of hands-on experience in a similar technical support role, ideally within a complex system environment such as micro-services. You're familiar with troubleshooting and resolving issues efficiently, ensuring minimal disruption to operations.
- Analytical and Detail-Oriented: Your strong analytical skills enable you to dissect and comprehend complex problems. Attention to detail is second nature to you, ensuring meticulous execution and effective solutions.
- Problem-Solving Attitude: With a reliable and proactive approach, you thrive in finding creative solutions to challenges. Even in high-pressure situations, you remain calm, prioritize tasks, and make quick decisions to maintain business continuity.
- Database and Querying: You possess experience with databases, specifically MSSQL, and are proficient in writing queries and inspecting stored procedures. Your ability to navigate and optimize database performance is an asset.
- API and Message Brokers: Familiarity with API technologies and message brokers, such as ActiveMQ, allows you to troubleshoot integration-related issues effectively.
- Service Management Tools: Experience with ServiceNow, Jira, or similar ticketing tools equips you with the ability to manage incidents, track progress, and contribute to the overall efficiency of the support process.
- Customer-Oriented Communicator: With a strong focus on customer satisfaction, you possess excellent communication skills, both verbal and written. Your ability to engage with stakeholders and convey technical concepts concisely sets you apart.
- Fluent in English: Proficient verbal and written communication skills in English are essential to collaborate effectively with our diverse, international team.
ABOUT US
Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.
HOW TO APPLY
If you are interested in this position we are looking forward to your application.
