Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
This role requires a talent with full independence and good time management with weekdays and shift schedule include.
Responsibilities
- Handle Product and Technical details of Payment system, connect with users and customer service personnel directly
- Provide solution via online consultation for customer complaints related to Product/Technical knowledge from the Customer Service team
- Be a bridge between Customer Service and Product/Technical personnel to provide Technical and Product related solutions
- Categorize and summarize online problems, accumulate knowledge base, and deal with Users directly
- Coordinate and deal with online accidents, review online accidents, and track/propose follow-up improvement plans
Requirements
- Bachelor Degree or above - Major in Computer, Software Development or related
- Equipped with coding knowledge (Java OR Python OR Rest OR C++) and SQL writing ability, able to solve online problems independently
- Strong language skills, good communication and coordination skill
- Strong Customer Service awareness
- For Smart Contracts, Blockchain background is preferred
Working at Binance
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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