System Engineer (night shift)

Portfolio BI (PBI) empowers the most sophisticated buy-side firms to take control of their portfolio and operational data. Born from the merger with Hentsū, and backed by Credit Suisse Asset Management's NEXT Investors, our customers benefit from our integrated platforms, local technological expertise, and seasoned financial experts. We are an asset management technologist, and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Our vision is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.

Why will you like to work with us:

• Opportunity to work remotely
• Work with technology leaders like Cisco, Microsoft, Google, Amazon Web Services
• Full-time employment contract
• Private health insurance
• Flexible working
• Professional certifications paid by the company
• Discretionary performance bonus

You will:

• Provide support across both UK and US clients during the hours of 01.00 a.m.- 09.00 a.m.
• Manage support tickets within SLAs, escalation internally or with third parties, and daily reporting
• Monitor cloud and on-prem infrastructure for our hedge fund and asset manager clients
• Strive to improve day to day operations to reduce support to zero
• Operate client environments as well as our infrastructure
• Develop and implement automation tools

You have:

• Experience working in a 1st or 2nd line role supporting Windows-based servers, desktops, Azure, Office 365, Active Directory environment and applications
• Experience monitoring and supporting complex environments, in client-facing roles and tight SLAs
• Basic understanding of IP networking such as addressing, TCP/IP, subnets, VLANs, and routing
• Basic support of switches, routers, WAN, firewalls and proxies
• Experience working with support ticketing systems, documenting issues and resolutions
• The ability to work independently and multitask in a high paced environment, effectively and efficiently
• Experience or training with ITIL frameworks
• A customer focus, with outstanding customer service and communications skills

Great if you also have:

• VDI experience, PCoIP, Citrix, thin clients
• GPOs, DFS and Powershell
• Mac/Linux exposure
• A computer or IT related degree

We are looking forward to receiving your resume. Our selection process consists of an interview with the HR manager in Belgrade and technical interviews with our experts. We give our best to make our selection process as quick and as transparent as possible, up to two weeks maximum.

Want to learn more about us?

Check out: https://hentsu.com/ and https://www.portfoliobi.com/.