Khaoticen, founded in 2008, provides information technology strategies for the present and future business needs of our clients. Our reputation is based upon on-time delivery, high standards, and extensive follow-through support.
Khaoticen is unique among its competitors, we participate at any project level. Our leadership team comprises highly experienced business leaders, entrepreneurs, and security experts with decades of experience in creating cutting-edge IT solutions. Our technical staff are handpicked from the IT security industry's top firms and the world's leading universities, combining strong commercial acumen with expert knowledge and skill.
When it comes to hiring, we commit to culture first. We turn up each day because we care about what we do, and believe an enjoyable, creative workplace with like-minded people is the secret to high-quality strategy and output.
Main Duties and Responsibilities:
- Organizes and coordinates user support activities
- Coordinates IT systems implementation with internal team and vendors
- Analysis of efficiency during the postoperative period
- Performs other duties and activities based on the superior’s requests and instructions
- Perform additional duties and activities as requested by the First Line Manager or CTO
Academic Background:
- Computer Science, Informatics, or Electronics School
Specialized Knowledge:
- Good knowledge of IT hardware (PCs, mobile devices, and networking equipment)
- Basic knowledge of software technologies
- Exceptional conceptual, analytical, and judgment abilities
- Proficiency in English
Professional Experience:
- Experience with technical support to end users on a variety of Windows operating systems (XP, Vista, 7, 8, 10 and 11) and Microsoft 365
- Experience with troubleshooting and resolving hardware and software issues
- Experience with installing and configuring new hardware (PCs and mobile devices) and software
- Experience with training and support on new applications and technologies
- Maintaining and updating computer equipment inventory
Personal Characteristics/Behaviors:
- Strong team player with the ability to work collaboratively
- Ability to work effectively under pressure
- Positive attitude and personal motivation
- Creativity and innovation in problem-solving and prioritizing tasks
- Professional demeanor, promoting excellence in technical matters, prompt and accurate delivery of results
- Open-minded and effective communicator
Experience the support of an enthusiastic team, a friendly social environment, managers who listen, professional development resources, and a human-first workplace culture.
