Konkurs je istekao.

Support Specialist

Asseco SEE

Beograd
Intermediate
16.07.2020.
Online intervju

The group Asseco SEE is the largest operator in South-Eastern Europe in terms of revenue derived from sales of its software and services. We came into being as a result of the integration of the experience, knowledge and solutions of major segment leading IT companies operating in the region. Since the beginning, our company's subsidiaries focused on developing their own solutions in their market segments. Our mission is to build a trustworthy and profitable global IT company providing our customers with high quality software and services.

About your Role

As a Support Specialist in our Banking - Support - 1st line team you will be involved in:

  • Customer Support: Answer and resolve simple customer issues reported through phone or mail, provide an appropriate level of customer support by guiding clients to define problems precisely following prescribed procedures regarding the request
  • Record and update additional descriptions and problem solutions for later usage thorough knowledge base in order to contribute to the team knowledge and service improvement
  • Testing: Simulate problems reported by clients, test solutions before they are sent to clients and create User acceptance test to ensure quality control of the application modules and request fulfillment
  • Training: Prepares and conducts training for users regarding the usage of banking solutions in order to fulfill specified requirements.
  • Customer and law request analysis
  • Back office activities

About you

  • You have 1+ years of relevant experience within a bank in the area (preferable in area of Regulatory Reporting, Credit Risk, Liquidity Risk, Collateral Management)
  • You have knowledge of regulations in banking
  • Your knowledge of SQL is on intermediate level
  • Your knowledge of English is on intermediate level
  • You have obtained University degree in Economy
  • You have a strong drive to achieve the best results against internal and external standards of excellence
  • You have strong analytical skills and ability to solve complex problems
  • You are a good team-player, and you are open to acquiring new skills and competencies, as well as improving existing

What we offer

  • Full-time indefinite employment
  • Opportunity to work with an excellent team of people
  • A mentor and manager to help you develop a technical skillset in a dynamic environment, with additional training to help you advance on this journey
  • Other benefits (private health insurance for you and your immediate family, bonus scheme, casual dress code, etc.)

When you join us, we want to make sure you feel valued – and that you are rewarded for your great work!

*Please note that your application will be stored in our recruiting base for 1 year. It will only be used for the purpose of recruitment and selection and will not be available to third parties. Please do not submit additional documents. Only shortlisted candidates will be contacted.

Konkurs je istekao.

Upoznaj kompaniju Asseco SEE

  • Asseco SEE predstavlja grupaciju kompanija koje posluju na području istočne i jugoistočne Evrope, sa kompetencijama u području IT rešenja za banke, telekomunikacione kompanije, javni sektor, osiguranja, proizvodnju i zdravstvenu zaštitu. Kompanija je lider u izradi rešenja za oblast bankarstva – od 15 najvećih banaka u ovom regionu, deset su klijenti Asseco SEE.

    U Srbiji, kompanija Asseco SEE d.o.o. Beograd nastala je spajanjem tri kompanije: Pexim, Antegra i Pexim Cardinfo, i ima blizu 500 zaposlenih. Uz pomoć novog informacionog sistema zaposleni u Asseco SEE sada mogu lako da analiziraju sve poslovne podatke, prate učinak i efikasnost rada, kao i da utvrđuju mesta na kojima je moguće smanjenje troškova. Upotrebom jedinstvenog informacionog sistema na nivou grupacije omogućeno je trenutno raspolaganje svim podacima, bez obzira na mesto unosa ili zahteva, povećana je efikasnost i pojednostavljen unos podataka. Povećana je produktivnost zaposlenih, kroz optimizaciju količine podataka koja se unosi u sistem. Isključivanjem ponavljajućih aktivnosti i skraćivanjem vremena potrebnog za unos podataka povećan je kvalitet podataka u sistemu, koji predstavljaju osnovu za pravilno odlučivanje. Uspostavljen je i sistem za brzo, pregledno i intuitivno izveštavanje, uz unifikaciju izveštaja na nivou grupe u smislu davanja konsolidovanih izveštaja o poslovanju.


    Pogledaj profil kompanije
  • Prosečna ocena
    2.6
    na osnovu 27 recenzija
    Mogućnost napredovanja
    2.6
    Beneficije
    2.6
    Balans između karijere i privatnog života
    2.3
    Utisak o radu u kompaniji na poziciji Software Developer
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    - Nude mogućnost stalnog zaposlenja - Menza u firmi (plaća se) - U blizini firme više mesta gde se može jesti za normalne pare - Delimično plaćeno dobrovoljno zdravstveno osiguranje - Kuhinja sa besplatnim sokovima, čajevima, kafom - WiFi u firmi

    Zamerke kompaniji:

    - Mala plata sa retkim povećanjima - Velika fluktuacija radnika - Loš kvalitet programa, ogroman broj bugova - Stare tehnologije, program se napravi, preprodaje i održava raznim klijentima narednih 10-20 godina - Loš work-life balans (dosta prekovremenog) - Junior-i nemaju koga da konsultuju za pomoć u radu - Nadređeni ne poštuju dogovore - Dosta birokratije i hijerarhije - Menadžeri svaljuju odgovornost na programere - Loša organizacija projekata - previše očekuju za kratak period

  • Pozicija
    Prosečna neto zarada
    Min Max

    Business Analyst
    1 plata
    700 EUR / mesečno
    700 700

    Software Developer
    3 plate
    811 EUR / mesečno
    750 884

    Technical Lead
    1 plata
    1900 EUR / mesečno
    1900 1900

    • Asseco SEE
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