The group Asseco SEE is the largest operator in South-Eastern Europe in terms of revenue derived from sales of its software and services. We came into being as a result of the integration of the experience, knowledge and solutions of major segment leading IT companies operating in the region. Since the beginning, our company's subsidiaries focused on developing their own solutions in their market segments. Our mission is to build a trustworthy and profitable global IT company providing our customers with high quality software and services.
We are currently looking for a Support Specialist (Aseba BI Domestic payments and retail).
As a Support Specialist in our Support 1st line team, you will be involved in:
- Customer Support: Handle reported customer requests, provide appropriate level of customer support, regularly communicate with customer during requests resolution process.
- Customer request analysis for Aseba BI - Domestic payments, retail banking and bookkeeping.
- Record and update additional descriptions and request solutions for later usage through knowledge base to contribute to the team knowledge and service improvement.
- Testing: Creation of test verification scenarios, testing of the solutions. Simulations of the issues reported by the customers.
- Trainings: Preparing and conducting trainings for customers regarding usage of banking solutions.
About you
- You have 2+ years of relevant experience within the area of Domestic payments, retail banking and bookkeeping
- You have knowledge of banking process management
- You have experience in testing
- You have experience in supporting and troubleshooting complex applications
- Your experience with ASEBA BI will be considered an advantage
- Your level of English is Intermediate
- You have obtained University degree in Economy (preferable in Finance, Banking, Informatics and quantitative finance or accounting)
- You have a strong drive to achieve the best results against internal and external standards of excellence
- You have strong analytical skills and ability to solve complex problems
- You are a good team-player, and you are open to acquiring new skills and competencies, as well as improving existing
What we offer
- Full-time indefinite employment
- Flexible working hours
- Opportunity to work with an excellent team of people
- A mentor and manager to help you develop technical skillset in a dynamic environment, with additional trainings to help you advance on this journey
- Other benefits (private health insurance for you and your immediate family casual dress code, etc.)
When you join us, we want to make sure you feel valued – and that you are rewarded for your great work!
*Please note that your application will be stored in our recruiting base. It will only be used for the purpose of recruitment and selection and will not be available to third parties. Please do not submit additional documents. Only shortlisted candidates will be contacted.
