Support Engineer

We are a software company focused at serving payment processing industry, working mainly with financial institutions across the globe.

We are seeking a Support Engineer who will support Way4 digital payments products around the world.

Responsibilities:

• On-call duties on the support line; initial assessment and analysis of client requests, solving client issues.
• Supporting clients’ daily operations of WAY4 modules when issues/bugs arise
• Consulting clients (IT department managers, engineers, DBAs, etc. from clients’ side) on technical and subject matter issues related to the use and configuration of Way4 products.
• Troubleshoot and if possible, reproduce existing clients reported issues/bugs.
• Analyze core and custom code of WAY4 modules to identify an issue/bug.
• Report valid issues/bugs/enhancements correctly to Research & Development team.
• Correctly deliver the solution in the form of workarounds, hotfixes, or configuration changes to the client(s).
• Install Way4 software and train clients on-site as required.
• Participation in client training and consulting (upon reaching an expert level).
• Meet clients' Service Level Agreement (SLA).

Requirements:

Education:

• Higher technical education (IT, mathematics, physics).
• Additional higher education in finance or economics is a plus.

Knowledge and Skills:

• Understanding of the theory and practice of DBMS.
• Basic level of PL/SQL (skills in reading and writing code) and SQL.
• Knowledge in IT system support/testing principles.
• Upper-Intermediate level of English for business communication.
• Basic knowledge of networking, including TCP/IP.
• Excellent interpersonal skills, including to communicate technical ideas clearly effectively and convincingly.
• Ability to work in teams and with people of varying abilities and backgrounds.
• Analytical thinking and problem-solving.

Will be considered an advantage:

• Experience in implementing and maintaining high-load distributed systems.
• Experience in the "fintech" sector (working in banks with CBS, processing centers) or in telecommunications.
• Administrative skills on a Unix platform.
• Written and spoken Russian and/or Spanish.

We offer:

• Opportunity to work in an international environment.
• Professional courses and certifications.
• Language courses.
• Competitive salary and annual bonus.
• Voluntary health insurance.
• Snacks and drinks in the office.
• Meal allowance.
• Transportation allowance.
• Corporate events.
• Flexible start of the workday.
• Office OR hybrid work.

We process the data provided in your job application in accordance with the NOTICE ON THE PERSONAL DATA PROCESSING OF EMPLOYMENT CANDIDATES.

Link: www.way4services.com/policy