Support Engineer

Job Description

• Provide technical support and advanced-level troubleshooting to customers
• Triage complex customer services issues received through various customer service channels
• Maintain high customer satisfaction while managing operational expectations
• Become a product expert and maintain a deep understanding of product functionality
• Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
• Identify trends in support requests to help create long term solutions

• Be resourceful. You’re a self-starter that does what it takes to get the job done whether that’s learning new skills, acquiring new certifications or outsourcing the task accordingly
• Love success. You strive to deliver measurable, positive results and get excited when your work benefits the company and advances its goals
• Conquer failures. You can’t win them all, and when you don’t, you own up to your mistakes, learn from them and avoid repeating them
• Work smart. You work efficiently with unparalleled work ethic and exceed every expectation of every task put in front of you
• Think big. For you, it’s not just a job, it’s an opportunity to redefine the rules, change the game and dominate the world