Job listing has expired.

Service Quality Technician

Telesign

Beograd
Junior
09.10.2019.

TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.

Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.

TeleSign is looking to hire a Service Quality Technician (SQT) for its BEG based stuff and offices, within Technical team in Routing department.

 

Service Quality Technician

Position in Belgrade

 

Essential Functions:

  • Keeping QoS on expected level by monitoring SMS routes and making appropriate adjustments.
  • Awareness and action on changes in completion rates and retry rates.
  • Monitor and analyze quality of existing routes (e.g. deliverability, completion and latency) and customer traffic.
  • Troubleshooting any SMS quality degradation reported by other departments or during monitoring. Make adjustment as required. Work with providers on resolving.
  • Maintain and expand technical knowledge across all TeleSign products and services, tools, and processes.
  • Assistance in defining and/or improving tools, reports, and alerts used for service quality monitoring.

Essential Requirements:

  • Minimum high school education (preferably in Computer science or IT related field).
  • Higher education of Applied studies or Faculty a plus.
  • Fluent in English, verbal and written.
  • Experience using Microsoft Office (particularly Excel, PowerPoint and MS Word).
  • Ready to carry out 24/7 shift work.
  • Willingness and ability to learn.
  • Excellent problem solving and analytical skills.
  • Strong ability to prioritize and multi-task in a fast-paced environment.
  • Interest in innovative technology or software industry a plus.
  • Initiative, reliable person with proactive, self – driven approach.
  • High level of responsibility.
  • Positive attitude and results-driven motivation.
  • Flexibility and ability to make things happen.

We are offering:

  • Development opportunities.
  • Challenging but also very friendly and fun working environment.
  • Good compensation package - Competitive € salary plus attractive benefits.
  • And much, much more…

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.

Deadline for applications: 09.10.2019.

 

Telesign

Job listing has expired.

Upoznaj kompaniju Telesign

  • TeleSign connects and protects online experiences with sophisticated customer identity andengagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges.


    Our product portfolio uniquely combines mobile trust data & analytics with global communications capabilities to help digital enterprises protect, connect and engage with their consumers.Changing the way businesses engage with customers and prevent fraud requires the best and brightest minds working together, on a global scale. At TeleSign, we’re defining the future of cloud communications.  Up to the challenge?


    Pogledaj profil kompanije
  • Prosečna ocena
    3.8
    na osnovu 11 recenzija
    Mogućnost napredovanja
    3.2
    Beneficije
    4.7
    Balans između karijere i privatnog života
    4.8
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    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Timska atmosfera, svi su se ponašali prema meni kao da sam tu već 5 godina a ne mesec dana.

    Zamerke kompaniji:

    Ponekad se činilo da ljudi koji nemaju previše veze sa programiranjem se mešaju u stručne stvari.

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