TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.
Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.
TeleSign is looking to hire a Service Quality Technician (SQT) for its BEG based stuff and offices, within Technical team in Routing department.
Service Quality Technician
Position in Belgrade
- Keeping QoS on expected level by monitoring SMS routes and making appropriate adjustments.
- Awareness and action on changes in completion rates and retry rates.
- Monitor and analyze quality of existing routes (e.g. deliverability, completion and latency) and customer traffic.
- Troubleshooting any SMS quality degradation reported by other departments or during monitoring. Make adjustment as required. Work with providers on resolving.
- Maintain and expand technical knowledge across all TeleSign products and services, tools, and processes.
- Assistance in defining and/or improving tools, reports, and alerts used for service quality monitoring.
- Minimum high school education (preferably in Computer science or IT related field).
- Higher education of Applied studies or Faculty a plus.
- Fluent in English, verbal and written.
- Experience using Microsoft Office (particularly Excel, PowerPoint and MS Word).
- Ready to carry out 24/7 shift work.
- Willingness and ability to learn.
- Excellent problem solving and analytical skills.
- Strong ability to prioritize and multi-task in a fast-paced environment.
- Interest in innovative technology or software industry a plus.
- Initiative, reliable person with proactive, self – driven approach.
- High level of responsibility.
- Positive attitude and results-driven motivation.
- Flexibility and ability to make things happen.
We are offering:
- Development opportunities.
- Challenging but also very friendly and fun working environment.
- Good compensation package - Competitive € salary plus attractive benefits.
- And much, much more…
Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.