Service Desk and Support Manager

 Responsibilities:

• Managing and supporting a team of help desk technicians.
• Mentoring the team, providing training, and conducting performance evaluations.
• Monitoring team performance and developing feedback reports for management.
• Communicating with clients and providing in-person and phone support, if required.
• Troubleshooting and resolving technical issues.
• Managing escalations and ensuring any issues are resolved in a timely manner.
• Making recommendations to improve operational efficiency.

Requirements:

• At least four years of experience as a Help Desk Manager or in a technical support role.
• Strong technical background.
• Formal certification in ITIL, ITSM, ISO 27000 will be considered an advantage.
• Excellent analytical and troubleshooting skills.
• Ability to work under pressure.
• Excellent leadership and people management skills.
• Strong customer service skills.

Our offer:

• A chance to work with an outstanding team of people;
• Competitive salary;
• A chance to influence a strategy of a recognized and innovative service provider in Adriatic region;
• Great environment for personal and professional development;
• Opportunities for additional professional training and certification;
• Encouragement of innovation and questioning the status quo, sharing ideas and knowledge;
• Parking;
• Private health insurance;
• Gym.