Konkurs je istekao.

Service Desk Officer

Eurobank a.d.

Beograd
Intermediate
12.05.2021.

One of the largest investors in Serbia, a systemic and  responsible  bank, operational 15 years on the  market, due to the intensification of its activities,  is opening the following position: Service Desk Officer

IT Division

Key Responsibilities:

  • The first line of support for end-users in information technology (Incident management process)
  • SQL querying analysis
  • Analysis of repeated incidents and problem reporting for the purpose of permanent solution (Problem Management process)
  • Communication and coordination with Group IT and vendors; Weekly and monthly meetings on unresolved ticket
  • Administration of access rights (Application access management)
  • Monitoring of availability of the system and applications (Availability management process)
  • Timely functional escalation to the second level of support for unresolved incidents (SLA management)
  • Weekly and monthly reporting on the status of current incidents and problems
  • Communication and coordination with Data Centers in Athens and Romania; Organizing promotion of projects and 'bug fixes' to the production environment; organization of Readiness tests
  • Preparation of Knowledge Management process guidelines

Requirements:

  • Bachelor's degree in a related field
  • Excellent knowledge of English
  • Interest in information technology
  • Ready to work in shifts
  • Team-work oriented

We are offering:

  • Development opportunities and continuous growth within highly professional team.
  • Challenging and friendly working environment
  • Safe & flexible working conditions

If you are interested to continue your career within dynamic and challenging environment, please send you application with CV to our address, with full confidentiality to:

Eurobank  a.d. – Human Resources

www.eurobank.rs

Please note that only short-listed candidates will be contacted.

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