Job listing has expired.

Service Desk Officer

Eurobank a.d.

Beograd
Junior
28.08.2019.

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One of the largest investors in Serbia, a systemic and responsible bank, operational 15 years on the market, due to the intensification of its activities, is opening the following position:

Service Desk Officer

IT Division
Belgrade

Key Responsibilities:

  • The first line of support for end users in information technology (Incident management process)
  • SQL querying analysis
  • Analysis of repeated incidents and problem reporting for the purpose of permanent solution (Problem Management process)
  • Communication and coordination with Group IT and vendors; Weekly and monthly meetings on unresolved ticket
  • Administration of access rights (Application access management)
  • Monitoring of availability of the system and applications (Availability management process)
  • Timely functional escalation to the second level of support for unresolved incidents (SLA management)
  • Weekly and monthly reporting on the status of current incidents and problems
  • Communication and coordination with Data Centers in Athens and Romania; Organizing promotion of projects and 'bug fixes' to the production environment; organization of Readiness tests
  • Preparation of Knowledge Management process guidelines

Requirements:

  • Bachelor's degree in a related field
  • Excellent knowledge of English
  • Interest in information technology
  • Ready to work in shifts
  • Team-work oriented

If you are interested to continue your career within dynamic and challenging environment, please send you application with CV to our address, with full confidentiality to Eurobank a.d. – Human Resources

www.eurobank.rs

Please note that only short listed candidates will be contacted.

Deadline for applications: 28.08.2019.

Job listing has expired.

Upoznaj kompaniju Eurobank a.d.

  • Nakon dve akvizicije (Postbanka & Nacionalna štedionica), Eurobanka se danas nalazi među vodećim stranim investitorima i finansijskim institucijama na tržištu Srbije, gde 1.500 zaposlenih preko poslovne mreže od 100 filijala i privrednih centara servisira više od 900.000 klijenata. Svoje strateško opredeljenje ka Srbiji pokazali smo vlasništvom nad modernom poslovnom zgradom u srcu Beograda – „Eurobank Centar“, kao i kroz 16.000 m2 poslovnog prostora širom Srbije.

    Primenjujući svoj uspešan model poslovanja, Eurobanka zajedno sa povezanim kompanijama ERB Leasing i ERB Property Services nudi široki asortiman standardnih i inovativnih bankarskih proizvoda i usluga svojim klijentima, fizičkim i pravnim licima. Članica smo Eurobank Grupe – međunarodne bankarske grupacije.


    Pogledaj profil kompanije
  • Prosečna ocena
    4.3
    na osnovu 3 recenzije
    Mogućnost napredovanja
    3.7
    Beneficije
    3.7
    Balans između karijere i privatnog života
    4.0
    Utisak o radu u kompaniji na poziciji Business Inteligence developer
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Odlična ekipa, ljudi su divni i uvek spremni da ti pomognu bez obzira sta je u pitanju. Zanimljivi taskovi. Plata je super, ne zalim se. Mnostvo benefita i stvarno se trude da ispostuju sve sto se tice datuma kada je plata, odmora, placanja prekovremenog itd.

    Zamerke kompaniji:

    Dugo nisu ulagali u ljude koje imaju, ali od ove godine su uvideli i ispravili svoje greske. Tako da nemam zamerke.

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