Senior Solution Consultant

The Senior Solution Consultant works with Account Managers as their technical counter-part in collecting requirements & advising our enterprise restaurant brands on how to use & implement our product to best meet their needs. The Senior Solution Consultant works closely with the Product Management & Development Teams to build the best product for our customers.

Responsibilities:

• Work with the Sales Team and attend sales calls as a product expert and to understand & collect customer requirements
• Work with customers, in close collaboration with Account Managers, to understand requirements and advise on product implementation & roll-out
• Coordinate the development & roll-out of customer integrations (POS, Payment, Aggregators, DSPs, Analytics), working directly with customers, integration partners and our Development Teams
• Advise customers on existing customer integrations with POS systems, payment processors, delivery management platforms, aggregators, customer data platforms, marketing automation & engagement platforms and product analytics tools
• Work with Product Owners, Technical Leads, Architects & Developers to make sure our product meets customer requirements
• Ensure customer roll-outs are successful, by providing technical implementation guidance and making sure we deliver the right solution
• Receive customer feedback and work with the Product Management Team to shape the future of our product
• Act as a customer-interface for the Development and Product Management Teams

Requirements:

• Strong product & engineering background
• Deep technical understanding of mobile & web applications, server-side technologies and product integrations
• Fluent in English
• 5+ years of experience working on end-user products for the eCommerce, retail or similar industry
• 5+ years working in a customer-facing technical and/or product role
• Experience working in 50+ person product development organizations
• Experience with POS systems, payment processors, CRM & engagement platforms or analytics & business intelligence tools is a benefit

Only the shortlisted candidates will be contacted.