Senior Product Manager (Monitoring & Incident Management)

Description

Location: Fully remote, global!

Why we need you:

The Senior Product Manager (Monitoring and Incident Management) at Uptime.com plays a crucial role in shaping and expanding our cutting-edge availability monitoring platform. As we rapidly grow our capabilities and features, we are dedicated to meeting the needs of our fast-growing customer base, especially those in small and medium businesses, as well as scaling up to serve enterprises.

In this role, you will be responsible for driving the development and growth of our monitoring and observability platform. Your focus will be on driving user adoption and ensuring customer satisfaction. Collaborating closely with our Product Team, you will help shape and deliver on our product roadmap. Your contribution will be instrumental in advancing the mission, vision, and strategy of our product.

Being a customer-oriented company, Uptime.com places great importance on building strong relationships with our customers. As the Senior Product Manager, expect to engage in frequent communication with customers and actively cultivate outbound relationships. Our goal is to create the best monitoring platform that addresses the unique requirements of our valued customers.

What you will do:

Our team is looking for a dynamic Product Manager to join us in executing and enhancing our product roadmap. In close partnership with the Head of Product, PM, and PO, you will engage with the cross-functional Product Development team to identify and prioritize new features and functionality. You will also play a vital role in defining the go-to-market strategy for new releases.
As the Product Manager, you will monitor requirements and partner with other product managers for incident management and Mobile app requirements. Supporting the product development process, you will work with the Product Owner to define product requirements, collaborate with the engineering team to design and build new features, and assist in release processes.
Analyzing market trends and gathering customer feedback are crucial aspects of this role. By collecting customer feedback, you will equip the Product Owner and product team with valuable insights to make informed product development decisions.
In addition, you will have the exciting opportunity to build and maintain relationships with key customers. This includes conducting customer interviews, attending industry events, and collaborating with the sales team to identify and pursue new business opportunities.
With your creativity, you will create low-fidelity mockups and wireframes to facilitate both internal and external customer conversations. You will collaborate with the UI Design Team to iterate on elegant and highly usable designs that will delight our Uptime.com user community.
In this role, you will manage projects from ideation through to completion, working closely with Engineering, Product Marketing, Support, and QA Teams to ensure successful implementation.

Requirements

What you will need:

• Have previous experience as a Product Manager at a high-energy company that focuses on SaaS, in the observability, monitoring, and incident management field OR devops/devops tools/devops services.
• Have a track record of working in an agile development environment and collaborating with Product Owners to write User Stories.
• Be familiar with building and managing complex software services on a large scale.
• Display exceptional prioritization and problem-solving skills in a competitive environment.
• Have the ability to gather, research, and analyze data from various sources (market data, customer services, sales) in order to define business requirements and MVPs.
• Possess business knowledge and acumen to engage in technical discussions with engineers and effectively communicate complex technical solutions to both technical and non-technical customers.
• Exhibit excellent communication, facilitation, and presentation skills to identify needs, explain features, articulate decisions, and gain alignment to drive projects forward.
• Embrace a collaborative mindset and have the ability to build strong cross-functional partnerships.
• Be intellectually curious, self-aware, and demonstrate a rapid learning and adaptability.

The ideal candidate for this role will have a strong technical background and experience in product management, particularly in the SaaS space. They should possess excellent communication and leadership skills and thrive in a fast-paced and dynamic start-up environment.

Benefits

How we will support your growth and success:

• Work closely with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge.
• Opportunity to learn the ins and outs of monitoring, observability and SRE space to continue the advancement of the industry and Uptime.com.
• A collaborative and supportive team of smart, passionate people who are all focused on a common goal to build and operate the best monitoring service in the world.
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home