We are hiring
Routing Analyst - Messaging
Belgrade
We regularly sign new customers relying on our technology to connect to mobile users by SMS, and we are looking for Routing Analysts to analyse and monitor the quality of delivery of the SMS being sent over Mitto's system and perform the necessary actions to maintain a high quality of SMS delivery.
Your skills
- Holds a University degree
- Fresh graduates/entry level applicants are encouraged to apply
- Experience in Mobile Services (SMS) or Wholesale Telecom Operations is a plus
- Strong analytical skills, with a natural curiosity to acquire new knowledge
- Strong focus on details
- Strong Excel skills
- Ability to work independently
- Fluent in written and spoken English
- Communicative and ready to work closely with a team
Responsibilities
- Monitoring the SMS delivery over the different connections to suppliers
- Monitoring ongoing costs and prices of products
- Coordinate with suppliers, partners and internal staff, particularly with the Procurement and Pricing Team
- Reacting to low quality of delivery alerts and changing the routing to maintain a high deliverability
- Analyse and investigate the root cause of delivery failures
- Set up custom routes in coordination with sales managers
- Perform proactively quality improvement tasks and cost reduction tasks
- Extensive data analysis as well as developing the reporting tools to share that data with management
We offer
- Take part in complex, innovative projects used by highly recognizable brands and clients
- Work in an international team of talented, experienced and helpful engineers and analysts
- Develop further on modern technologies and innovative projects
- Opportunity to grow both professionally and personally in a supporting, stimulating and friendly work environment
Deadline for applications: 10.07.2019.