RGS Game Expert
Belgrade
IGT (https://www.igt.com/) is a global leader in gaming with 5$ billion revenue, 12000+ employee in more than 100 countries. The core of our culture is five key values Passionate, Pioneering, Responsible, Authentic, Collaborative. Our company in Belgrade has 250+ employees and it’s located at Business Center Usce with team offices with great views.
What you’ll do:
- Owns set up and configuration of the RGS administrator system in particular Game areas
- Advise and Plan game (network and partner) launches
- Manage partner queries about game mechanics, configurations and performance
- Monitors and through Customer Service resolves RGS transfer and game reconciliation issues
- Handles all second line escalation of RGS Games issues and problems
- Acts as Game Major Incident manager in the event of critical issues
- Owns RGS Game operational issues and works with other departments to resolve problems
- Maintains RGS and Oracle Business Intelligence knowledge management
- Assists in Customer Service training, quality assessment and monitoring of RGS enquiries
- Monitors and provides reports and analysis using Oracle Business Intelligence (OBIEE)
- Upon request builds reports and extracts in OBIEE to aid service delivery
- Monitors trends and activity within the RGS system, making recommendations for changes where appropriate.
- Develops training material and delivers training and coaching to IGT RGS Customers
- Evaluates and recommends RGS system enhancements
Must haves:
- Heavily analytical with the ability to understand and develop semi-complex reports and analysis
- A working knowledge of Oracle Business Intelligence or similar analytical tools is advantageous
- Able to easily communicate complex ideas and systems
- Process orientated with a logical approach to problem solving
- Highly organized and able to prioritize essential tasks
- Self-driven and motivated individual with highly developed social and communication skills
- Experience in client facing position with the ability to build and maintain relationships at all levels
- Typically, has 1- to 3-years of poker or casino operations experience plus a bias toward analytics and system knowledge
Nice-to-have:
- Good Knowledge of Slot Games Mechanics and Gameplay
- Knowledge of Game Production Procedures
- Knowledge/Experience/Understanding of operational process in a B2B environment
- Knowledge of desktop/mobile browser debugging highly desirable
- Knowledge of PA procedures and use case methodology
- Experience of designing routine or semi-complex process and documentation
- Skilled with Microsoft office packages
- Knowledge / experience of technologies – Share Point, Jira, Sales Force desirable
We offer:
- Continuous professional growth, dedicated innovation time
- Excellent working conditions and Class-A office
- Full-time/permanent employment and competitive salary
- Budget for learning, sport and other perks
- Private health insurance for you and your family
Our Recruitment Process:
- CV review
- Face-to-face tech interview
- Candidates who successfully complete this step are eligible to pass to the final round
- Usually the whole process lasts 2-3 weeks – we’ll keep you updated on each stage!
Deadline for applications: 05.03.2020.
