A&S Solutions is an outsourcing company that works with clients from all around the world, connecting marketing, sales, finance, and customer support. We strive for the best working environment and conditions possible to achieve remarkable results. Join us today and become the best version of yourself!
We are now actively searching for Quality Control Agents to accelerate the growth of our team. We are excited to offer a wonderful environment filled with extensive opportunities and challenges. Apply today to find out if you can be the next candidate to join us!
· Competitive salary.
· Comfortable and practical working space and location.
· Dynamic and challenging environment with a result-driven approach.
· Friendly team with a warm atmosphere.
· Personal growth and development opportunities including education and training provided.
· Participate in the design of call monitoring formats and quality standards.
· Perform call monitoring and detect infractions of company policy and best practices.
· Use quality monitoring data to compile and track performance at the team and individual level.
· Monitors customer communications in email, chat, and other channels.
· Participate in customer and client listening programs to identify customer needs and expectations.
· Provide actionable data to various internal support groups as needed.
· Provides feedback to call center team leaders and managers.
· Prepare and analyze internal and external quality reports for management staff review.
· Perform other duties as assigned.
· Fluent in English.
· Proven working experience as Quality Control Agent or similar position.
· Detail-oriented and target-driven personality.
· Outstanding customer service skills and dedication to providing exceptional customer care.
· Exceptional listening and analytical skills.
· Ability to successfully operate in a fast-paced, team environment.
· Proficiency in working with CRM, Microsoft Office, and Help Desks.