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Quality Control Agent

A&S Solutions d.o.o.

Beograd
Intermediate
22.07.2020.

About Us:

A&S Solutions is innovating the BPO industry. Dedicated to outsourcing the best and brightest talent to our international clients. We are dedicated to our customer's satisfaction and to our employee's growth. We strive for the best working environment and conditions possible to achieve remarkable results. Join us today and become the best version of yourself!

 

The Position:

We are now actively searching for Quality Control Agents to accelerate the growth of our team. We are excited to offer a wonderful environment filled with extensive opportunities and challenges. Apply today to find out if you can be the next candidate to join us!

 

Our Offer:

·         Competitive salary.

·         Comfortable and practical working space and location.

·         Dynamic and challenging environment with a result-driven approach.

·         Friendly team with a warm atmosphere.

·         Personal growth and development opportunities including education and training provided.

 

Responsibilities:

·         Participate in design of call monitoring formats and quality standards.

·         Perform call monitoring and detect infractions of company policy and best practices.

·         Use quality monitoring data to compile and track performance at team and individual level.

·         Monitors of customer communications in email, chat, and other channels.

·         Participate in customer and client listening programs to identify customer needs and expectations.

·         Provide actionable data to various internal support groups as needed.

·         Provides feedback to call centre team leaders and managers.

·         Prepare and analyse internal and external quality reports for management staff review.

·         Perform other duties as assigned.

 

Requirements:

·         Fluent in English.

·         Proven working experience as Quality Control Agent or similar position.

·         Detail oriented and target driven personality.

·         Outstanding customer service skills and dedication to providing exceptional customer care.

·         Exceptional listening and analytical skills.

·         Ability to successfully operate in a fast paced, team environment.

·         Proficiency working with CRM, Microsoft Office, and Help Desks. 

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