Quality Assurance Expert

Belgrade

For the good start, you will need:

• University / Colleague degree (preferably from Telco/IT area)
• Five years of experience in relevant Telco/IT area
• Fluency in English both oral and written
• Excellent analytical skills
• Flexible attitude and openness to new ideas
• Shows respect to alternative viewpoints
• High energy level, capable of energize others
• Goal and Business oriented mindset
• Customer centric mindset

Your responsibilities:

• Accountable for quality of existing and new services, products and systems provided by TnCO and other managed service partners as a part of cross functional teams
• Correlation between customer experience and technical KQIs
• Selecting target KQIs to measure availability and the right quality of the service
• Network Quality KPIs definition and follow up
• IT Infrastructure/BSS Service quality follow up
• Setting targets for quality of service as a part of cross functional teams
• Initiate quality improvement activities
• Systems and services performance management and reporting in coordination with TnCO
• Cooperation with other parts of the BU organization on process oriented cross-functional work
• Handling / controlling the service quality cooperation with TnCO
• Analyzing network quality trends
• Analyzing FLS and BSS quality trends
• Analyzing capacity utilization
• Service quality incidents mgmt.

You will enjoy:

• Working in comfortable and functionally equipped working space
• Attractive salary package including benefits such as company phone and number with unlimited internet and annual health check
• Friendly and dynamic team who will support you from the beginning
• Be part of a highly competent and collaborative environmen

Please apply by 18.08.2019.