Description
As our business expands, we are currently looking for a Monitoring and Technical Support Analyst to join the team.
- System monitoring - using various tools for checking any system malfunction and troubleshooting
- Incident and request management, including daily reporting
- Level 1 support for internal and external customers
- Daily cooperation with ICOs (Visa, Mastercard, UPI, American Express) and their technical departments
- This position mainly relates to technical tasks. It does not include direct communication with cardholders or any kind of direct end client support activities
Working hours:
As our CL1 Monitoring Center department works 24/7 during the whole year, working hours are organized in 12-hour day/night shifts, averaging 15 shifts per month. Shift schedule is defined on two months’ basis.
Requirements
- General understanding of IT technologies
- Skill to perform several tasks at the same time (multitasking)
- Ability to prioritize tasks when multiple issues are ongoing
- Work in team environment
- Self-motivation with good team spirit, keen to learn new things
- Very good knowledge of English language (verbal and in writing)
Benefits
- Possibility to learn and advance according to skills and performance
- Stimulating compensation package
- Dynamical and multicultural working environment
- Work in one of the biggest transaction processing company in the world
