Maximo Application Support Consultant
Arcadis Gen
Introducing Arcadis Gen
Are you interested in joining a start up with bold global ambitions, that already has the backing of, a €3+ billion revenue, 27000+ person organisation operating in over 70 countries, that has deep market sector insights in collective design, consultancy, engineering, project and management services?
We are creating a new entity focused upon accelerating the investment and development of digital solutions which support the asset lifecycle and will position Arcadis as a digital front runner in the fields of digitized asset management, cities and mobility. Our focus is upon accelerating our ability to bring highly scalable digital propositions quickly and seamlessly to both existing and new Arcadis clients across the globe.
We have a clear vision that will enable us to rapidly scale our existing digital capabilities and innovate based on the identified underserved demand in the market, by creating industry leading products, platforms and solutions. Our strategy to become more digitally focused has already seen the acquisition of two digital asset management companies to build on our existing digital capabilities from the Arcadis technology division, all of which will form the foundations of this new digital entity.
1. The Opportunity
The Maximo Application Support Consultant provide guidance, expertise and technical troubleshooting for our Maximo-based Industry Solutions. They will provide technical and functional guidance with excellent problem solving capabilities.
Core responsibilities include:
Defect Identification and Diagnosis: Fast and expert identification of defects with the ability to ascertain the full problem context by liaising with the customer and in doing so providing exceptional levels of customer service.
High level of Ownership: Maximo Application Support Consultants will demonstrate a high level of ownership for technical problems assigned to them. They will be tenacious in their approach, expert at navigating the various relationships in complex business domains and demonstrating a positive attitude at all times.
Change Management Lifecycle: They will be able work with our customers to identify changes which will add value, help design and implement those changes understanding how to obtain sponsorship both internally and from the customer.
2. Key Deliverables
Fast issue diagnosis and resolution
Provide notifications and updates which accurately identify the progress of assigned defects and problems
Manage incidents from the initial investigation stage through analysis, work arounds, implementation and resolution keeping all parties fully informed during the process
Proficient management of defects, problems and incidents using our tools (Slack, JIRA, Confluence, Zendesk).
Effective communication at all times
3. Key Relationships, Collaborations and Connections
This role will report into a line manager within the Solution Architect and Technical Delivery sub domain
It will collaborate closely with other sub domains with the Solutions Domain and Infrastructure Engineering Services:
o Project Managers
o Technical Architects
o Solution Architects
o Infrastructure Engineers
o Scrum Masters
o Industry Solution Principals, Professionals and Associates
o Scrum Team Members
4. What We Are Looking For
The ideal candidate will have a strong technical background, worked with IBM Maximo and have a very good understand of all elements within the application stack.
Requirements
- Fluent in English Language
- Graduate education in a relevant degree or subsequent applicable work history
- Professional experience supporting IBM Maximo in a technical support role
- Deep understanding of the IBM Maximo Application stack including understanding of how each component communicates, log files, tuning considerations, setup and troubleshooting
- SQL and query tuning knowledge using of these RDBMS: DB2, Oracle and SQL Server
- Understanding of networking and application infrastructure; DNS, Active Directory, TCP-IP, HTTPS, Timeouts, Web Servers (Apache, HAProxy, IIS etc)
Desirable Experience and Qualifications
- Experience of agile methodology: SCRUM and Continuous Integration
- Experience using project collaboration tools such as Atlassian Confluence & JIRA
- Excellent written and oral presentation skills, including conveying technical information
- Awareness of modern container technologies like Docker, Kubernetes and LXD
- Exposure to scripting i.e. Shell / Go / Python
- Awareness of CI systems like Jenkins / GitLab / Mercurial and experience with creating CI pipelines (Pipelines-as-code) for Jenkins or GitLab
5. Who Are We?
Our Mantra
At Gen we have a mantra which is to be Bold, Agile and to deliver Accelerated Growth, this focuses our efforts and defines the way in which we will deliver to the market.
Our Spirit
Our spirit, makes us unique, binds us together and sits at the very essence of who we are and how we ‘show’ up.
Our fear of failure is mitigated by a thirst for positive disruption.
We demonstrate intellectual humility – we can admit we are wrong and may change our options often, when new information or insights come to hand.
We value talent, skill & knowledge but prize agility and adaptability above all else.
We are optimists believing that we can and we will always find a way…..mindset matters.
Our Drivers
We are motivated and driven by:
An entrepreneurial spirit and desire to be inventive and free from tight organizational constraints.
A desire to learn and grow, to push and challenge ourselves and to test the limits of our potential.
To attempt the extraordinary, motivated to achieve even in the face of set back or obstacle.
To collaborate, pursuing shared rather than individual goals, believing that we do our best work when we default to ‘open’ rather than ‘closed’.
Playing a role on the global stage, leading and influencing the future of our industry and sector and by deeply understanding the needs of our clients.
Leadership at Gen
Leadership at Gen is not based on principles of power and control but rather on encouraging self-determination, experimentation and creativity. Our leaders actively:
Encourage experimentation: The role of a leader is not to reduce risks or prevent failures, but to create an environment resilient enough to take these risks and handle the missteps.
Instill trust: Silos are the enemy of agility, to be truly agile requires foundations built on trust, discipline and single-minded focus, collaboration and transparency are essential to success.
Cultivate diversity of thought: Believe that different views, healthy debate and respectful conflict are good things, they are the catalysts for creativity & will fuel our innovation
Who is Arcadis
ARCADIS is the leading global natural and built asset design and consultancy firm working in partnership with our clients to deliver exceptional and sustainable outcomes through the application of design, consultancy, engineering, project and management services. ARCADIS differentiates through its talented and passionate people and its unique combination of capabilities covering the whole asset life cycle, its deep market sector insights and its ability to integrate health & safety and sustainability into the design and delivery of solutions across the globe. We are a multi-billion business that employees 27,000+ people globally. We support UN-Habitat with knowledge and expertise to improve the quality of life in rapidly growing cities around the world. Please visit: www.arcadis.com.
Equal Opportunity Statement
The community of the future is a place for everyone, and Arcadis is proud to be an equal opportunity employer. All employment is based on merit and business need.
