Within the Technology Delivery Solution department our experts specialized in Digital Consultancy and Systems Integration, are striving to unlock the value of client data, and delivering it to new digital platforms. With a team of highly trusted industry experts, we can create powerful digital solutions for customers, with the skills to integrate with very complex back-end systems both on-premise or in the cloud.
We are looking for dedicated and experienced system administrator to contribute to our team growth and support international eCommerce systems development. If you love to question your abilities, real world challenges, and making customers incredibly happy whilst fostering your need for perfect code and user experience, then we are a perfect match.
Your key responsibilities
- Work directly with the customer and/or support staff to isolate and troubleshoot as necessary
- Support customer requests via the telephone, chat and through a ticketing system
- Provide top level troubleshooting, and enhance the user experience
- Follow-up, manage, resolve and close assigned trouble tickets
- Monitor enterprise systems through monitoring software
- Install, configure, update and troubleshoot services for customers
- Have opportunity to work with cutting edge technology in the cloud computing space
- Be part of 24x7 support team and on-call duty
- Conduct periodic technical training
To qualify for the role you should have
- 1+ years of experience in system administration or related role
- Experience with system and application monitoring, software distribution, patching and maintenance in a Linux environment
- Understanding of server virtualization concepts
- Basic networking knowledge
- Basic DB experience and to be comfortable with usage of SQL queries in troubleshooting issues
- Experience with scripting languages (e.g. shell, Python, Perl, Ruby…) is a plus
- Experience in cloud environments (Azure, AWS or Google Cloud) will be considered as a great advantage
- Experience with Magento, WebSphere application server, Nginx, Apache, Docker or Kubernetes will be considered as a great advantage
- Passion for operational excellence and a positive can-do attitude
- Excellent written and verbal communication skills (in Serbian and English)
- Must be able to work efficiently in high-pressure situations
- Good organization skills - priorities of task, good attention to detail
- Constant need for self-improvement and learning
What we offer
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
- Private pension or health insurance
About EY
As a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
Apply now.
