- Analyze, log, track and resolve software/hardware matters of significance pertaining to networking connectivity issues, servers and applications so to meet business needs
- Support the virtualized cloud platform and infrastructure: installation, configuration of computing, network management and storage resources in the cloud
- Perform troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning
- Install, test, upgrade and configure system files and services to enhance performance
- Perform regular system monitoring, verify the integrity and availability of all server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs
- Research and recommend innovative and automated approaches for administration tasks
- Assist in the planning, documentation, and implementation of various systems
- Follow the agreed team or project processes and procedures