Level 1 Helpdesk Engineer

Setton Consulting Inc.

Novi Sad

04.10.2019.

500,00 - 1.000,00 USD

Windows Server VMware Windows VPN IPSEC DNS Hardware junior

We are looking for:

Level 1 Helpdesk Engineer

Novi Sad

Who is Setton Consulting?

Setton Consulting is an New York City based MSP (Managed Services Provider) servicing SMB (Small and Medium Size Businesses) clients in the NYC area. We take a novel approach to IT and strive to be proactive in our support, standardize our solutions and document everything we do. We take pride in our work and are confident we are implementing the best solutions for our clients. The end result is solid networks, happy clients and most importantly, happy engineers! Yes, we care about our engineers.

Responsibilities:

Troubleshoot, resolve, and document client technical issues
Provide remote support, troubleshooting efforts, and remediation in a timely fashion
Work and interface with clients on a daily basis by phone/email/ticketing system
Install and configure client workstations and laptops
Install and Configure Hardware
Configure user accounts, user profiles, and system policies within MS AD
Assist with the development, review, and implementation of various SOP’s for clients
Assist in software and equipment patching and maintenance for clients
Network documentation and asset inventory for clients
Actively contribute to ongoing process improvements within company and client networks
Assist Network Engineering teams in specific project tasks as directed
Assist in the configuration and maintenance of client servers, switches, and routers

Minimum Qualifications:

Oral and written English communication skills at an advanced level
High School Diploma
Good organizational and time management skills with the ability to multi-task on simultaneous projects
Ability to think outside of the box
Ability to interact with various personalities using tact and diplomacy
1+ years’ experience working in or with the following: MS Windows Server 2008/2012 and 2016, managed DNS, MS Active Directory, Hosted or On Prem MS Exchange, MS Office 2013/2016, managed backup and AV solutions.
Knowledge of various network practices and protocols including but not limited to TCP/IP, IPSEC, VPN, RDP

Additional Preferred Qualifications:

BS degree in Computer Science/Engineering or related active Certifications proving competency is desirable
IT certifications from CompTIA, Microsoft or Cisco
Experience working in Helpdesk environment
Experience with Remote Management Tools in an MSP environment (Labtech/Kaseya/Continuum)
Experience with Documentation Tools (ITGlue, Wiki)
Experience working with Autotask, ConnectWise, Tigerpaw or similar Professional Services Application tools.
Experience in the following: