Key Account Manager

Full time or Part Time Contractor
Remote, Europe

Summary

Seeking a customer facing Data Analyst/Key Account Manager based anywhere in Europe to work on supporting our social listening & analytics clients who use our SaaS product listening247®. Aspects of this job include gathering of online posts, managing the creation of training data for AI, processing and data quality checks. This is a full-time or part time engagement with significant opportunities for innovation, growth, and advancement.

Requirements:

• Having a great fit with the DigitalMR company values
• 1+ year experience in project management/key account management and data analytics
• Some experience with scripting in a couple of programming languages
• Familiarity with different market research techniques and statistics
• Experience in working with clients (day to day communication, managing expectations)
• Ability to prioritise and execute tasks in a timely manner
• Ability to work under pressure and with stakeholders across all levels
• Excellent communication and organizational skills
• Cultural awareness and sensitivity
• Very good communication skills in English, both written and spoken
• Reliable and adaptable to meet changing business needs
• Knowledge of Python
• Tableau or Power BI will be considered an advantage

Roles and Responsibilities:

• Project Management/Key Account Management 
• Working closely with a dynamic team of Software Engineers and Data Scientists to use and improve web-based platforms and ensure smooth project delivery
• Offering project support to clients using listening247
• Boolean logic queries for data gathering 
• Create client deliverables
• Execute quality checks on data
• Track project details and update documents accordingly
• Liaise with clients and partners
• Focus on exceeding client expectations
• Create a good understanding on what will make the client personally successful and by extension the client’s company

Benefits:

• The successful candidate will have the opportunity to join a fast-growing, agile, and international team passionate about technology and innovation
• Flat structure, no bureaucracy, and lots of autonomy
• Monthly fee based on experience
• Working from home
• 21 days paid vacation

Please send your CV in English.

The Company

Specialising in the use of AI for customer insights and 360° customer experience (CX) measurement, DMR owns proprietary technology that adds highly accurate, actionable and timely intelligence to unstructured data from any source and in any language, to produce invaluable insights and solve business problems for its clients. DMR has presence in numerous countries and works with blue-chip multinationals in the FMCG, financial services, market research and other sectors globally.

DMR does not discriminate against any person on the basis of their age, disability, gender (or gender reassignment), race, nationality, religion or belief, sexual orientation, or marital status, whether for employment purposes or the establishment of other business relationships (e.g. clients and partners).